Senior ServiceNow Platform Architect: ITSM, ITOM, HRSD

EDF Energy; Upton St. Leonards; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Electric vehicle leasing

Gym membership discount

Life assurance

Tech vouchers

Experience days

Job summary

EDF Energy is seeking a ServiceNow Platform and Solution Architect to shape the future of its enterprise service management across a major UK energy portfolio. This hybrid role involves defining platform strategy, leading architectural direction, and delivering secure, scalable digital services with influence across senior stakeholders.

You will work on multiple ServiceNow products (ITSM, HRSD, ITOM, SAM, SecOps, IRM) and contribute to governance, roadmaps, and data management while aligning

Qualifications

• Architecting and delivering ServiceNow solutions within large, complex enterprise environments.
• Working across ServiceNow products including ITSM, HRSD, ITOM, SAM, SecOps and IRM.
• Platform architecture, security, governance and development best practices.
• Developing platform roadmaps, architecture strategies and governance frameworks.
• CMDB, CSDM, Discovery, Service Mapping and service data management.
• Designing enterprise integrations using REST APIs, Integration Hub, MID Servers and integration platforms.
• Platform security, compliance, risk management and architectural governance.
• Operating within Agile, product-centric and DevOps delivery models.
• Managing and influencing stakeholders across business and technical functions.
• Communicating complex technical concepts to technical and non-technical audiences.

Responsibilities

• Defining and evolving the architectural vision, strategy and roadmap for the ServiceNow platform.
• Leading solution design activities and translating business requirements into scalable technical solutions.
• Governing platform architecture, standards, security controls and design best practices.
• Designing and overseeing integrations, data architecture, CMDB strategy and service data management.
• Providing technical leadership, mentoring colleagues and influencing key technology decisions.

Skills

Stakeholder management

Architectural leadership

Strategic thinking

Communication

Agile delivery

DevOps mindset

Security governance

Tools

ServiceNow ITSM

ServiceNow HRSD

ServiceNow ITOM

ServiceNow SAM

ServiceNow SecOps

ServiceNow IRM

CMDB

CSDM

Discovery

Service Mapping

REST APIs

Integration Hub

MID Servers

Job description

EDF Energy is seeking a ServiceNow Platform and Solution Architect to shape the future of its enterprise service management across a major UK energy portfolio. This hybrid role involves defining platform strategy, leading architectural direction, and delivering secure, scalable digital services with influence across senior stakeholders.

You will work on multiple ServiceNow products (ITSM, HRSD, ITOM, SAM, SecOps, IRM) and contribute to governance, roadmaps, and data management while aligning