Senior ServiceNow Integration Engineer

Global Payments Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Global Payments Inc. in London seeks a high-energy ServiceNow Integration Admin Developer to lead and deliver enterprise-wide ITSM integrations and automation.

You will design, build and maintain ServiceNow integrations across multiple systems, driving governance and scalable solutions within an agile team. The ideal candidate has 5+ years of development experience, strong JavaScript and ServiceNow expertise, REST/SOAP experience, and ITIL foundations.

Qualifications

• 5+ years of development experience scripting/coding (JavaScript preferred)
• 2-3+ years of ServiceNow development experience to include designing, creating and configuring integrations.
• Experience configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Experience with DevOps/DevSecOps and CI/CD implementation.
• Proficient in ServiceNow development, including scripting (JavaScript, Jelly), workflows, business rules, and UI development
• Experience with JavaScript, XML, HTML
• Experience in the SDLC methodology, Agile SCRUM, code development methodologies, test cases, test execution and deployment
• Experience in ServiceNow’s ITSM modules, the CMDB and ServiceNow’s Common Service Data model (CSDM)
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
• Comprehensive understanding of Service Management processes
• Excellent analytical and creative problem-solving skills
• Technically savvy and able to design and build ServiceNow integrations that meet business goals and objectives
• Experience taking business requirements and converting them into ServiceNow platform capabilities
• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
• Capable of working independently as well as in a team environment
• Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
• Excellent active listening skills
• Capable of dealing with and managing conflict
• Able to work effectively in an environment with many competing and high priority demands
• Bachelor’s degree or higher in IT or related field

Responsibilities

• Analyze business needs, identify integration points between ServiceNow and other systems, and design integration architectures using appropriate integration patterns
• Develop systems integrations and process automation with external system REST APIs
• Perform integrations and process automation using ServiceNow Integration Hub
• Assist with design, creation and cataloging of business process flows
• Work with product owners/stakeholders to design scalable solutions that meet business requirements and can be easily maintained
• Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues with integrations that impact SLAs or platform health
• Update and maintain existing integrations to reflect changing business requirements or system updates
• Document and maintain functional business requirements, technical solutions, process flows and business use cases and provide training in knowledge gaps
• Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes

Skills

JavaScript

ServiceNow

REST APIs

Agile SCRUM

CI/CD

ITIL

UI Development

SOAP

Education

BA/BS Degree in Information technology or related discipline

ITIL v4 Foundation Certification

Tools

JIRA

Git

Confluence

Job description

Global Payments Inc. in London seeks a high-energy ServiceNow Integration Admin Developer to lead and deliver enterprise-wide ITSM integrations and automation.

You will design, build and maintain ServiceNow integrations across multiple systems, driving governance and scalable solutions within an agile team. The ideal candidate has 5+ years of development experience, strong JavaScript and ServiceNow expertise, REST/SOAP experience, and ITIL foundations.