Senior ServiceNow Delivery Lead - IRM & SecOps

Deloitte (UK); Birmingham; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Deloitte UK is seeking a Technical Delivery Manager to lead end-to-end delivery for ServiceNow IRM and SecOps. You will coordinate across architecture, engineering, QA, release and operations, ensuring delivery excellence in a diverse, global firm.

You will base in Deloitte's UK offices with a UK-wide hybrid working model, collaborating with teams across Birmingham, Bristol, Manchester and Milton Keynes. A results-driven mindset and strong client service are essential.

Qualifications

• Bachelor’s degree in IT, CS, engineering or related field.
• Experience delivering ServiceNow implementations, enhancements, integrations or operational services.
• Strong knowledge of software delivery lifecycles, Agile delivery, requirements, testing, release management and production support.

Responsibilities

• Lead implementations and enhancements across IRM and SecOps portfolio.
• Coordinate Agile delivery, release planning and cross-team dependencies.
• Ensure ownership, escalation and accountability throughout delivery lifecycle.
• Mentor team members in ServiceNow and IT delivery practices.

Skills

ServiceNow

ITIL

Agile delivery

Leadership

Client service

Vendor management

Education

Bachelor’s degree in information technology / computer science / engineering

Tools

ServiceNow

Job description

Deloitte UK is seeking a Technical Delivery Manager to lead end-to-end delivery for ServiceNow IRM and SecOps. You will coordinate across architecture, engineering, QA, release and operations, ensuring delivery excellence in a diverse, global firm.

You will base in Deloitte's UK offices with a UK-wide hybrid working model, collaborating with teams across Birmingham, Bristol, Manchester and Milton Keynes. A results-driven mindset and strong client service are essential.