Senior ServiceNow Architect – Platform Enablement & AI

GSK; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

GSK in London is seeking a ServiceNow Technical & Enablement Architect to set technical standards across the ServiceNow Platform & Enterprise Tools domain. You will translate strategy into reusable patterns, guide engineers, and partner with Platform Manager and Product Managers to ensure UX alignment.

This is a senior technical leadership role focused on design assurance rather than delivery. The role requires deep hands-on experience, a track record in reliability and security, and the ability

Qualifications

• Degree in a technology or engineering discipline.
• Architecture certifications desirable (TOGAF, or recognised cloud or network architecture certification relevant to the platform).
• Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.
• Deep hands-on depth in the relevant platform domain, whether cloud, network or digital workplace.

Responsibilities

• Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.
• Design AI into the platform, producing reference patterns for AI-assisted delivery and for intelligent, self-healing operations.
• Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable rather than aspirational.
• Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build rather than after.
• Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.
• Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.
• Set architecture standards that supplier and managed-service solutions must meet, and assure their designs to the same bar as internal work.
• Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.
• Increase pattern reuse across the platform, tracking where teams have adopted a pattern and where they have diverged and why.
• Reduce rework by intervening early in design, and evidence the reduction rather than asserting it.
• Advise the Product Owner and Platform Manager on the architectural consequence of roadmap choices, including technical debt being accepted.
• Hold the boundaries with the Platform Architecture Director on domain target architecture, the Solution Architect on cross-domain initiative designs, and the engineering teams on build.

Skills

Cloud Computing

Container Orchestration

Data Center Management

DevOps

Disaster Recovery

Identity Access Management

IT Risk Management

iPaaS

Network Design

Serverless Platforms

SOA

Virtualization

Zero Trust Architecture

Technical Architecture

Education

Degree in technology or engineering

TOGAF or cloud/network architecture certification

Job description

GSK in London is seeking a ServiceNow Technical & Enablement Architect to set technical standards across the ServiceNow Platform & Enterprise Tools domain. You will translate strategy into reusable patterns, guide engineers, and partner with Platform Manager and Product Managers to ensure UX alignment.

This is a senior technical leadership role focused on design assurance rather than delivery. The role requires deep hands-on experience, a track record in reliability and security, and the ability