Senior ServiceNow AI & Enterprise Automation Leader

Capgemini Invent; Manchester; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid working

Job summary

Capgemini Invent is seeking a Managing Consultant to lead AI & Digital Acceleration projects on the ServiceNow platform. You will influence senior stakeholders, shape AI-enabled workflows, and drive transformation programmes across client organisations.

Located in the UK, the role emphasizes cross-functional leadership, delivery excellence, and the development of AI-led ServiceNow offerings while leveraging hybrid and flexible working arrangements.

Qualifications

• Proven experience in technology-enabled transformation or consulting (10-15 years).
• Strong experience on the ServiceNow platform (multi-module exposure preferred).
• Experience in AI, automation, and digital transformation programmes.

Responsibilities

• Client Delivery & Advisory: Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow.
• Solution Design & Architecture: Design and support implementation of AI control towers and Now Assist use cases.
• Conversational AI & Employee Experience: Design use cases leveraging conversational AI and enterprise search.
• Transformation Delivery: Contribute to end-to-end transformation programmes and AI-enabled operating models.
• Business Development & Practice Contribution: Contribute to proposals, RFPs, and client pitches focused on AI-led ServiceNow offerings.

Skills

Transformation consulting

ServiceNow

AI & automation

Stakeholder mgmt

Job description

Capgemini Invent is seeking a Managing Consultant to lead AI & Digital Acceleration projects on the ServiceNow platform. You will influence senior stakeholders, shape AI-enabled workflows, and drive transformation programmes across client organisations.

Located in the UK, the role emphasizes cross-functional leadership, delivery excellence, and the development of AI-led ServiceNow offerings while leveraging hybrid and flexible working arrangements.