ServiceNow AI & Enterprise Automation Lead - Managing Consultant

Capgemini Invent; Manchester; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid working

Job summary

Capgemini Invent is seeking a Managing Consultant to lead AI & Digital Acceleration projects on the ServiceNow platform. You will influence senior stakeholders, shape AI-enabled workflows, and drive transformation programmes across client organisations.

Located in the UK, the role emphasizes cross-functional leadership, delivery excellence, and the development of AI-led ServiceNow offerings while leveraging hybrid and flexible working arrangements.

Qualifications

• Proven experience in technology-enabled transformation or consulting (10-15 years).
• Strong experience on the ServiceNow platform (multi-module exposure preferred).
• Experience in AI, automation, and digital transformation programmes.

Responsibilities

• Client Delivery & Advisory: Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow.
• Solution Design & Architecture: Design and support implementation of AI control towers and Now Assist use cases.
• Conversational AI & Employee Experience: Design use cases leveraging conversational AI and enterprise search.
• Transformation Delivery: Contribute to end-to-end transformation programmes and AI-enabled operating models.
• Business Development & Practice Contribution: Contribute to proposals, RFPs, and client pitches focused on AI-led ServiceNow offerings.

Skills

Transformation consulting

ServiceNow

AI & automation

Stakeholder mgmt

Job description

CAPGEMINI INVENT

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

CAPGEMINI INVENT

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Business Technology is Capgemini Invent’s technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients to deliver technology transformation programmes for business value, and optimise the effectiveness and impact of their IT capability.

We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.

As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.

You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).

You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.

Key Expectations From This Role Include

Client Delivery & Advisory

• Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow

Advise Senior Stakeholders On

• AI operating models
• AI governance, risk, and compliance
• Realisation of AI-driven business value
• Translate business requirements into AI-enabled workflow solutions

Solution Design & Architecture

• Design and support implementation of:
• AI Control Tower (AI lifecycle management, governance, observability)
• Agentic AI workflows enabling autonomous execution
• Now Assist / GenAI use cases across workflows
• Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions

Conversational AI & Employee Experience

• Support adoption of Employee Works (MoveWorks) capabilities
• Design use cases leveraging:
• Conversational AI
• Enterprise search and knowledge orchestration
• Enable AI-driven employee productivity and self-service models

Transformation Delivery

• Contribute to delivery of end-to-end transformation programmes
• Support development of AI-enabled target operating models
• Ensure solution quality through governance and best practices

Business Development & Practice Contribution

• Contribute to proposals, RFPs, and client pitches focused on AI-led transformation
• Support development of AI-led ServiceNow offerings and accelerators
• Participate in thought leadership and market-facing initiatives

YOUR PROFILE

Core Experience

• Proven experience in technology-enabled transformation or consulting (10-15 years)
• Strong experience on the ServiceNow platform (multi-module exposure preferred)
• Experience in AI, automation, and digital transformation programmes

Technical & Functional Capabilities

• Experience in 2 or more of the following areas:
• ServiceNow consulting and/or implementations
• AI / GenAI / automation use cases
• Conversational AI / virtual agents
• Enterprise architecture, data, or integration

Understanding Of

• AI governance and responsible AI principles
• Workflow design and process automation

Consulting & Leadership Skills

• Strong stakeholder management skills, including engagement with senior clients
• Ability to translate technical concepts into business outcomes
• Experience contributing to proposals and sales activities
• Collaborative mindset with ability to work in cross-functional teams

What You'll Love About Working Here

Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients’ web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers – Strategy, Design, Delivery, Architecture, Security and Change Management.

We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

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• Meet the minimum essential criteria for the role.

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CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.