Senior Service Transition & Readiness Manager

Government Recruitment Service; Swansea; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Pension contribution

25 days annual leave

Flexible working

Job summary

Government Recruitment Service in Swansea is recruiting for a Senior Service Operations and Transition Manager to steer the go-live of new and enhanced digital services. You will work within the Digital Essentials team to ensure readiness, support through change, and drive adoption across the organisation.

The role focuses on coordinating transitions, defining acceptance criteria, and promoting continual service improvement across core digital tools.

Qualifications

• Experience managing the transition of IT services into live operation.
• Ability to build relationships with stakeholders and ensure services are ready to deliver value from day one.

Responsibilities

• Make recommendations on go-live, early-life support and service acceptance.
• Ensure that the acceptance criteria are understood by the wider IT operations.
• Creation of service design packages.

Job description

Government Recruitment Service in Swansea is recruiting for a Senior Service Operations and Transition Manager to steer the go-live of new and enhanced digital services. You will work within the Digital Essentials team to ensure readiness, support through change, and drive adoption across the organisation.

The role focuses on coordinating transitions, defining acceptance criteria, and promoting continual service improvement across core digital tools.