Senior Service Operations and Transition Manager

Government Recruitment Service; Swansea; Presencial; GBP 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contribution

25 days annual leave

Flexible working

Descripción de la vacante

Government Recruitment Service in Swansea is recruiting for a Senior Service Operations and Transition Manager to steer the go-live of new and enhanced digital services. You will work within the Digital Essentials team to ensure readiness, support through change, and drive adoption across the organisation.

The role focuses on coordinating transitions, defining acceptance criteria, and promoting continual service improvement across core digital tools.

Formación

• Experience managing the transition of IT services into live operation.
• Ability to build relationships with stakeholders and ensure services are ready to deliver value from day one.

Responsabilidades

• Make recommendations on go-live, early-life support and service acceptance.
• Ensure that the acceptance criteria are understood by the wider IT operations.
• Creation of service design packages.

Descripción del empleo

Senior Service Operations and Transition Manager

Do you have experience managing the transition of new or changed IT services into live operation?

Can you build strong relationships with stakeholders and ensure services are ready to deliver value from day one?

Do you enjoy improving services, influencing change, and helping colleagues get the most from digital tools and technologies?

If so, we would like to hear from you.

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.

Help shape how digital services are introduced, adopted and improved across the Department.

Working within the Essentials Service Line, you'll play a key role in ensuring new and changed digital workplace services are ready for users and successfully embedded into live support. You'll help deliver a seamless experience for colleagues by supporting service readiness, coordinating service transitions and driving continual improvement across core digital services, including Microsoft 365, Teams and SharePoint.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession.

We are looking for a Senior Service Operations and Transition Manager to support the successful transition of new and enhanced digital services into live operation across the Department for Transport. Working within the Digital Essentials team, you'll help ensure services are fully prepared for deployment, support teams through change and drive service adoption across the organisation.

You'll work closely with project teams, suppliers, service owners and operational colleagues to ensure service acceptance criteria are met, risks are understood, and services are ready to support users effectively. You'll also play a key role in promoting continual service improvement and helping colleagues make the most of the Department's digital services and tools.

Working as part of a talented team, at this role level, you will:

• make recommendations on go-live, early-life support and service acceptance
• ensure that the acceptance criteria are understood by the wider IT operations
• creation of service design packages

For further information on the role, pleaseread the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Flexible resourcing

Colleagues are expected to work with a degree of flexibility, meaning responsibilities may change to support priority delivery.

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service

Salary: £45,900 to £45,900 a year

Hours: Full-time

Location: Swansea

Job type: Permanent

Posting date: 5 Nov 2026

Closing date: 15 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.