Senior Service Operations Manager Lending

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Service Operations Manager to lead the transformation of service delivery in Lending. This pivotal role involves aligning IT services with business value streams, enhancing operational integrity, and driving continuous improvement. The ideal candidate will possess strong strategic management and leadership skills, along with a deep understanding of SIAM and ITSM best practices. Join a dynamic team that values innovation and offers hybrid working arrangements for a balanced work/life experience.

Benefits

Hybrid working arrangements

Flexible working hours

Diverse working environment

Inclusive organization

Attractive rewards package

Qualifications

• Strong strategic management skills to align IT services with business value streams.
• Excellent leadership and communication skills to engage with stakeholders.

Responsibilities

• Manage L2 application support and collaborate with external service providers.
• Drive service excellence using SIAM and ITSM best practices.

Skills

Strategic Management

Leadership

Communication

SIAM Best Practices

ITSM Tools

Service Delivery Management

Data Analysis

Tools

ITSM Tools

Job description

Social network you want to login/join with:

Senior Service Operations Manager Lending, London

Client:

TSB Bank

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

270402c58064

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Lending related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
• Strong strategic management skills to align IT services with business value streams.
• Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
• A deep understanding of SIAM and ITSM best practices to drive service excellence.
• A commitment to continuous improvement and the ability to drive change within TSB.
• Experience in managing IT service delivery within a SIAM framework.
• Proficiency in ITSM tools and processes, particularly those related to service integration and management.
• Understanding of Lending business operations and value streams to ensure relevant service delivery.
• Ability to analyse service performance data and metrics to inform strategic decisions.

What we offer in return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.

If this sounds right up your street, come and join our team. We make things happen!