Senior Service Manager: Homelessness & Housing Support

NFP People; East Leake; Hybrid; GBP 21,000 - 35,000; Part time

Benefits offered by this job

Extra holiday

Flexible working

Training and development

Job summary

NFP People is seeking a Service Manager for homelessness and support services in Leicestershire. The role is part-time (22.5 hours weekly) in Charnwood with remote working and travel across the local area. Salary is £35,020 FTE (£21,295 pro rata); permanent contract with an October closing date.

Lead teams delivering homelessness prevention, energy advice and housing support, ensuring safe, person-centred and compliant services. Involve stakeholders, secure funding and drive service improvements.

Qualifications

• Experience managing staff, volunteers or services within homelessness, housing, advice or related setting.
• Knowledge of the challenges facing people experiencing homelessness or disadvantage.
• Experience monitoring performance and improving service quality.
• Understanding of adult safeguarding, confidentiality and information sharing.
• Strong leadership, organisation and decision-making skills.
• Experience of partnership working and producing clear reports.
• Ability to manage competing priorities and respond calmly to operational challenges.
• A respectful, inclusive and non-judgemental approach.

Responsibilities

• Leading, supervising and developing staff and volunteers.
• Monitoring service performance, outcomes and key performance indicators.
• Overseeing complex cases, safeguarding concerns, complaints and service risks.
• Ensuring accurate records and reports are maintained.
• Using service data, feedback and learning to improve quality and outcomes.
• Building effective relationships with local authorities, housing providers, health services, funders and community partners.
• Contributing to funding applications, service reviews and organisational planning.

Skills

Leadership

Monitoring performance

Safeguarding

Reporting

Partnership working

Decision making

Driving licence

Job description

NFP People is seeking a Service Manager for homelessness and support services in Leicestershire. The role is part-time (22.5 hours weekly) in Charnwood with remote working and travel across the local area. Salary is £35,020 FTE (£21,295 pro rata); permanent contract with an October closing date.

Lead teams delivering homelessness prevention, energy advice and housing support, ensuring safe, person-centred and compliant services. Involve stakeholders, secure funding and drive service improvements.