Support Manager - Person-Centered Care Leader

Advance Housing and Support Ltd; Braunstone Town; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Paid holiday

Sector specific training

Perks at Work discounts

Long service awards

Cycle to work

Employee Assistance Programme

Free DBS

Pension scheme with matched contr.

Job summary

Advance Housing and Support Ltd is seeking a committed Support Manager to lead a Leicestershire team delivering high-quality, personalised care for adults with learning disabilities in their own homes. You will model best practice, drive regulatory compliance, and keep customers at the heart of every decision.

You will oversee a multidisciplinary team, support staff development, and collaborate with stakeholders to ensure services meet and exceed expectations.

Qualifications

• Minimum 2 years of experience in adult care, including mental health conditions and learning disabilities.
• Experience in team leadership and staff management within health and social care.
• Strong understanding of person-centred care and complex mental health conditions.
• Strong IT literacy, including experience with digital care systems.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Excellent verbal and written communication skills.
• Commitment to ongoing training and professional development.
• Business development experience with a drive to expand services.
• UK driving license.
• NVQ Level 5 in Health and Social Care (or equivalent) or willing to achieve.

Responsibilities

• Lead and directly manage a team of support workers, ensuring high-quality, personalised support.
• Act as an exemplary role model to staff, ensuring that customers remain at the heart of all services provided.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Support customers with mental health conditions and learning disabilities across.
• Develop and maintain a strong working relationship with key stakeholders, customers, families, and external agencies.
• Manage and resolve staff issues effectively, ensuring adherence to policies and procedures.
• Conduct risk assessments and crisis management, including de-escalation techniques.
• Oversee quality assurance, ensuring service delivery meets and exceeds expectations.
• Promote staff development through training, performance management, and supervision.
• Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and General Data Protection Regulations (GDPR).
• Work flexibly, including occasional weekends, bank holidays, and sleep-in duties if required.
• Contribute to business development and service growth initiatives.

Skills

Leadership

Team management

IT literacy

Communication

Time management

Regulatory compliance

Driving licence

Education

NVQ Level 5 in Health and Social Care

Tools

Digital care systems

Job description

Advance Housing and Support Ltd is seeking a committed Support Manager to lead a Leicestershire team delivering high-quality, personalised care for adults with learning disabilities in their own homes. You will model best practice, drive regulatory compliance, and keep customers at the heart of every decision.

You will oversee a multidisciplinary team, support staff development, and collaborate with stakeholders to ensure services meet and exceed expectations.