Automotive Service Manager — Lead High-Impact Team

The Solution Automotive Limited; Warrington; On-site; GBP 37,500 - 57,500; Full time

Benefits offered by this job

Enhanced Annual Leave

Company Sick Pay

Career Development

Time and half for Overtime

Long Service Awards

Discounted Car Schemes

Discount and Saving Scheme

Staff Retention Rewards

Employee of the Month

Company Events and Gifts

Bonus & Commission

Pension Options

Free Flue Jabs and Eye Tests

Confidential Wellness Support

Free Tea and Coffee

Job summary

The Solution Automotive Limited in Warrington is seeking a Service Manager to lead a busy service department, ensure exceptional customer service, and drive continuous improvement. You will manage staff, monitor performance, and implement innovative processes to advance the business.

The role offers a competitive salary package with earnings potential and a Monday–Friday workweek with alternate Saturday mornings, supporting a customer-centric service culture.

Qualifications

• Experience in a similar role within the motor trade is essential.
• Ambitious, target-driven leader with a proven track record of exceeding targets.
• Ability to train, coach and motivate the Service team to develop them to their full potential.
• Customer-focused with an uncompromising attitude to delivering excellent customer service and maintaining a customer-centric culture within the Service team.
• Outstanding interpersonal, organisational and communication skills.
• A full and valid UK driving Licence.

Responsibilities

• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
• Ensure regular contact with existing customers to meet service levels, resolve issues and identify further business opportunities.
• Monitor department performance against budget and implement improvement plans.
• Provide guidance, training and appraisals to the Service team to foster forward-thinking and potential.
• Encourage staff to identify additional business opportunities through regular briefings and systems/incentives.
• Recruit, select, train and develop staff as required.
• Ensure dealer standards, systems and procedures are followed where commercially viable.

Skills

Motor trade experience

Leadership & team motivation

Coaching and training

Customer focus

Interpersonal & communication

Innovative thinking

UK driving licence

Job description

The Solution Automotive Limited in Warrington is seeking a Service Manager to lead a busy service department, ensure exceptional customer service, and drive continuous improvement. You will manage staff, monitor performance, and implement innovative processes to advance the business.

The role offers a competitive salary package with earnings potential and a Monday–Friday workweek with alternate Saturday mornings, supporting a customer-centric service culture.