Senior Service Desk Analyst (2 roles available)

Corehr; Sheffield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

LGPS pension scheme

Flexible working

Job-share option

Job summary

Sheffield Hallam University is seeking a Grade 6 ICT Service Desk Lead to oversee and coordinate the day-to-day operations of the Service Desk, ensuring delivery of a high-quality service. You will support Service Desk Analysts in daily work and assist with IT incidents across DTS and the wider Hallam community.

You will be enrolled in the Local Government Pension Scheme and may opt to stay in the USS if previously a member; the university supports flexible working and welcomes job-share and

Responsibilities

• Oversee and co-ordinate the operational activities of the Service Desk, ensuring the delivery of a high-quality service
• Supporting Service Desk Analysts in day to day work
• Supporting IT critical incidents, liaising with key staff across DTS and the wider Hallam community
• Providing excellent IT support for the university via all Service Desk channels
• Information on LGPS pension options and retirement benefits for staff

Job description

Other

Grade 6 - £32,080 to £38,784 per annum (depending on experience)

The role

Overseeand co-ordinatethe operational activities of the Service Desk, ensuring the delivery of a high-quality service

SupportingService Desk Analystsinday to daywork

Supporting IT critical incidents, liaising with key staff across DTS and the wider Hallam community

Providing excellent IT support for the university via all Service Desk channels.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS)one of the largest and most generous defined benefit pension schemes in the country.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

We welcome applications for job-share, part‑time and flexible working arrangements.

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