Customer Service Administrator (Hallam Help Administrator) Multiple roles available

Corehr; Sheffield; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

LGPS pension

USS option

Hybrid working option

Job summary

Sheffield Hallam University is seeking a Hallam Help Administrator to handle student enquiries across email, phone, in-person Help Points and webchat. The role sits within Hallam Help, supporting wellbeing, library services, student funding, disability and academic services, with a focus on creating a welcoming, student-centered experience.

Most duties are on campus between City and Collegiate campuses, with a possible hybrid arrangement.

Qualifications

• Handling student enquiries via email, telephone, face-to-face Help Points and live chat.
• On-campus role with potential hybrid working.
• Support for accessibility, wellbeing, library, student funding, disability and academic services.

Responsibilities

• Answer student enquiries via email, phone, in person, and live chat.
• Assist across City Campus and Collegiate Libraries and Help Points.
• Support continuous improvement and project work within Hallam Help.
• Contribute to providing a welcoming, customer-focused service for students.

Job description

Student Success

Student & Academic Support

Grade 4 - £26,707 to £27,319 per annum (depending on experience)

Hallam Help are the first point of contact for the University’s support services such as wellbeing, library, student funding, disability, academic and international services and our vision is to is to be a sector leading service that is trusted by our students and recognised as providing high quality, accessible and customer-focused service, advice, Information and support.

As a Hallam Help Administrator, you will be handling student enquiries via email, telephone, face to face Help Points and live webchat. It is an exciting time to join the Hallam Help team as it moves into its new face to face location, MyHallam at City Campus. This location is an integrated, student-friendly space offering a clear, visible ‘front-door’ for support. Alongside MyHallam, the team will continue to offer support at help points in Adsetts and Collegiate Libraries. You will be expected to listen and work with our students to improve and add value to their experience whilst empowering them to become confident, creative and resilient learners who can engage with the services they need.

The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work.

Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavour to offer the opportunity for hybrid working but this is predominantly an on-campus role, staff are expected to be on service between 8:30am-5:00pm.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

We understand the need for a healthy work-life balance. For this job we welcome applications for job-share. The nature of the work for job-share requires an equal split of the role so we would consider 2.5 days a week (18.5 hours).

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement pleasecontact us using our web accessibility report form .Your feedback helps us enhance our accessibility efforts and improve our services.

Contact Person : Michelle Davis Contact Number :

Date Advertised : 27-Aug-2026 Closing Date : 09-Sep-2026

Location : City and Collegiate Hallam Help Service Employment Type : Permanent - Full Time

Job number : 119747 Contact Email :