Catering Supervisor

Corehr; Sheffield; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

LGPS Pension Scheme

University Benefits

Job summary

Sheffield Hallam University is seeking a proactive Catering Supervisor to lead our campus cafe and contribute to its success. The role focuses on excellent customer service, high food safety standards, and efficient team performance in a busy university environment.

The Supervisor will manage staff, allocate tasks, train the team, and ensure effective communication. Experience in a catering setting with Level 3 food safety and first aid is advantageous.

Qualifications

• Experience supervising a cafe or catering team.
• Ability to train and coach staff and manage shifts.
• Strong customer service focus and food safety awareness.

Responsibilities

• Supervise cafe staff and direct daily tasks.
• Train, coach and develop employees; lead shift briefings.
• Maintain high standards of hygiene, food safety and customer service.
• Resolve customer issues promptly and professionally.

Skills

Team supervision

Customer service

Food safety

HACCP

Staff training

Communication

Education

Level 3 Food Safety Certificate

First Aid qualification

Job description

Grade 4 - £26,707 to £27,319 per annum (pro rata) depending on experience

Sheffield Hallam University is a thriving educational institution committed to Transforming Lives. We strive to offer our students, staff, and visitors the highest standard of services, including exceptional dining experiences. We are currently seeking a pro-active and experiencedCatering Supervisorto lead our cafeand contribute to the overall success of our city campus.

The Supervisor is responsible for supporting the day-to-day operation of a busy university café, ensuring excellent customer service, high food safety standards, and efficient team performance. The role involves supervising staff, maintaining operational standards, and creating a welcoming environment for students, staff, and visitors.

Key Responsibilities

• Team supervision and direction motivating and supporting café team members
• Allocate daily tasks and ensure adequate staffing levels
• Train, coach, and develop employees
• Conduct shift briefings and promote effective communication in the team
• Lead by example by demonstrating excellent customer service and professionalism

Customer Service

• Deliver exceptional customer service at all times
• Resolve customer complaints promptly and professionally
• Build positive relationships with students, university staff, and visitors
• Ensure the café provides a welcoming, inclusive, and friendly atmosphere

Food Safety and Compliance

• Ensure full compliance with Food Safety, Health & Safety, and HACCP procedures.
• Monitor food quality, storage temperatures, allergen controls, and cleaning schedules
• Maintain a clean, safe, and hygienic working environment
• Ensure all staff follow food hygiene regulations and university policies

You’ll have previous supervisory experience from a café or similar catering environment along with good organisational and time management skills. The ability to remain calm in busy times is a must and to demonstrate great communication skills to the team.

Whilst not essential it would be advantageous if you have a Level 3 food safety certificate, a first aid qualification and barista experience.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS)one of the largest and most generous defined benefit pension schemes in the country.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

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