Senior Service Desk Analyst | IT Support Lead

STROUD DISTRICT COUNCIL

Rodborough

On-site

GBP 30,000 - 38,000

Full time

3 days ago

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Benefits offered by this job

Local Government Pension Scheme

Job summary

Stroud District Council is seeking a Senior Service Desk Analyst to join the ICT team. This on-site role supports a diverse user base, resolving a range of IT issues and mentoring colleagues to uphold high customer service standards.

You’ll work at Ebley Mill, Stroud, enabling staff and elected Members to deliver essential community services. You will bring experience from an IT Service Desk, strong problem-solving skills, and effective communication to explain technical matters clearly to

Qualifications

Experience supporting a medium-sized user base using Microsoft technologies and business-critical applications.
Strong background within an IT Service Desk or technical support environment.
Able to diagnose, troubleshoot and resolve ICT issues in a timely and effective manner.
Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.

Responsibilities

Provide hands-on IT support and issue resolution for diverse technologies.
Mentor colleagues within the Service Desk to maintain high customer service standards.
Collaborate with colleagues across the ICT team to ensure smooth service delivery.
Assist in the ITIL-informed management of incidents and requests where applicable.
Support staff and elected Members to use technology effectively in community services.