Senior Service Designer - Transforming Health Services

Public Health Wales NHS Trust; Cardiff; On-site; GBP 50,000 - 57,000; Full time

Job summary

Public Health Wales is seeking a Senior Service Designer to shape weight management services across Wales. You will lead design across complex programmes, grounded in user needs and organisational outcomes, collaborating with researchers and multidisciplinary teams to improve journeys across digital, community and clinical services.

You will map, prototype and test service ideas, champion accessibility and inclusive design, and mentor colleagues to grow service design capability within the

Qualifications

• Educated to post‑graduate level (or equivalent qualification / experience in an associated professional field).
• Practical experience, working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.
• FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
• Theoretical and specialist knowledge gained with the following certifications (or equivalent): o CUA - Certified Usability Analyst.

Responsibilities

• Lead service design activities across complex programmes and service journeys, ensuring solutions are grounded in user needs and organisational outcomes.
• Work closely with user researchers and other disciplines to understand people's experiences, identify opportunities and shape service improvements.
• Map and improve end-to-end journeys across digital, community and clinical services.
• Use service maps, workshops, prototypes and other design approaches to explore, test and communicate ideas.
• Facilitate collaboration across multidisciplinary teams and diverse stakeholder groups.
• Champion accessibility, inclusion and assisted digital approaches, ensuring services work for a wide range of people and circumstances.
• Help teams understand user needs, organisational priorities and service constraints, supporting informed decision‑making.
• Contribute to the development of service design capability, standards and good practice across the programme.

Skills

Teamwork

Communication

Creativity

Attention to detail

Interpersonal skills

Adaptability

User-centered design

Education

Post-graduate level qualification or equivalent

Evidence of CPD

FEDIP Practitioner or equivalent

CUA - Certified Usability Analyst

Job description

Public Health Wales is seeking a Senior Service Designer to shape weight management services across Wales. You will lead design across complex programmes, grounded in user needs and organisational outcomes, collaborating with researchers and multidisciplinary teams to improve journeys across digital, community and clinical services.

You will map, prototype and test service ideas, champion accessibility and inclusive design, and mentor colleagues to grow service design capability within the