Service Designer, Welsh Desirable (Closing Date 17/09/26)

Careers Wales; Wales; On-site; GBP 50,000 - 54,000; Full time

Benefits offered by this job

Agile working

Flexi time

31 days annual leave

Pension scheme

Health cash back

Job summary

Careers Wales is seeking an experienced Service Designer to shape and improve Welsh public services. Based in Barry, you will lead end-to-end service journeys, using user insight and design methods to create inclusive, bilingual services that meet user needs and organisational goals.

You will collaborate across teams, influence decisions, and drive continuous improvement while maintaining a focus on accessibility and outcomes for customers. Welsh language is desirable for this role.

Qualifications

• Degree or equivalent professional experience in service design, digital design, or user-centered design.
• Evidence of continuing professional development in service design methods and practice.

Responsibilities

• Lead end-to-end service journeys and drive improvements across services and systems.
• Use user insight and service design methods to meet user needs and organisational objectives.
• Collaborate with colleagues and stakeholders to influence decision-making and deliver outcomes.

Skills

Service design

User-centered design

Stakeholder engagement

Welsh language

Education

Relevant degree in service design or related field

Job description

Service Designer, Welsh Desirable (Closing Date 17/09/26) Careers Wales Barry, Wales, United Kingdom

Career Choices Dewis Gyrfa Ltd (CCDG) is a wholly owned subsidiary of the Welsh Government. We provide an essential, all-age, independent, impartial and bilingual careers guidance and coaching services in Wales, including the Working Wales programme.

Service Designer

Salary: £50,156 - £54,013 (starting salary is £50,156)

Contract Type: Permanent

Base: Will be determined on appointment (will be one of our Careers centres which are in each local authority area in Wales).

Hours of Work: Full time (37 hours a week)

Closing Date: midnight on 17/09/2026

We're looking for an experienced Service Designer to help shape and improve services that support the wellbeing and future opportunities of people across Wales. Working at the heart of our transformation agenda, you'll use user insight, evidence and service design methods to create seamless, inclusive and bilingual services that meet both user needs and organisational objectives.

This is an exciting opportunity to lead strategic and operational change across services, systems and ways of working. Collaborating with colleagues and stakeholders across the organisation, you'll design end-to-end service journeys, influence decision-making and drive continuous improvement to ensure our services remain accessible, effective and focused on delivering the best possible outcomes for customers.

The successful candidate will hold a relevant degree or have equivalent professional experience in service design, digital design, user-centred design or a related discipline. They will also be able to evidence continuing professional development in service design methods and practice.

The ability to speak Welsh is desirable for this role.

Attractive benefits including agile working, flexi time, 31 days annual leave, contributory pension scheme and health related cash back plan.

Our commitment to inclusion

We as a nation thrive when we champion diversity and inclusion. Organisations with a diverse workforce make better decisions, are more creative, are stronger, overall happier, and of course - it’s the right thing to do. Diversity and inclusion can be transformative, contributing to the delivery of excellent public services, enabling continued improvements in what we do for the people of Wales. We are committed to having a workforce that at all job grades, is representative of the citizens we serve. People from diverse backgrounds are encouraged to apply for vacancies with Careers Wales.

Applications in Welsh or English are welcomed. An application made in Welsh will not be treated less favourably than an application made in English.

No job applicant will receive a less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status, economic status or sexual orientation.

We aim to promote an environment that is free from all forms of discrimination, and that treats people fairly with dignity and respect. This commitment starts at recruitment and is carried through all or employment practices, and ultimately to our work – supporting and improving the lives of the people of Wales.