Senior Service Designer - Public Sector, Remote

Made Tech Group; Manchester; Remoto; GBP 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

30 days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working

Paid counseling

Descrizione del lavoro

Made Tech in Manchester is seeking a Senior Service Designer to lead end-to-end public service design, balancing strategic thinking with hands-on delivery. You will map complex services, align policy, technology, and operations, and coach teams to apply user-centred design across engagements.

You'll collaborate with senior stakeholders, drive service design maturity, and contribute to bids and client work, ensuring outcomes that improve citizens' lives and public sector efficiency.

Competenze

• Expert in Service Design tools: blueprints, ecosystem maps, stakeholder maps, with prototyping in Figma.
• Ability to coach and mentor other designers and set service design standards.
• Experience mapping services, identifying user and business needs, and enabling cross‑organisational understanding.
• Strong stakeholder facilitation with senior leaders.

Mansioni

• Assure the successful design and delivery of public services across technology, policy, process and organisation.
• Build service design maturity and communicate decisions to senior stakeholders.
• Design, prototype and test seamless services across online and offline channels.
• Champion practice through community participation and training.
• Support business development with strategic design thinking and bids.

Conoscenze

Service Design

Stakeholder management

Public sector

Research methods

Team coaching

Strumenti

Figma

GOV.UK prototyping kit

Service blueprints

Descrizione del lavoro

Made Tech in Manchester is seeking a Senior Service Designer to lead end-to-end public service design, balancing strategic thinking with hands-on delivery. You will map complex services, align policy, technology, and operations, and coach teams to apply user-centred design across engagements.

You'll collaborate with senior stakeholders, drive service design maturity, and contribute to bids and client work, ensuring outcomes that improve citizens' lives and public sector efficiency.