Senior Service Designer - Lead Inclusive, User-Centred Services

Owen Thomas B Corp; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life assurance (4x basic)

Group Pension up to 8.5%

LinkedIn Learning access

Job summary

NEC Software Solutions UK is seeking a Senior Service Designer to lead end-to-end, evidence-based service design across multidisciplinary teams. The role emphasizes inclusivity, accessibility, and user-centred approaches, with autonomy and project leadership as core requirements.

You will champion NEC Digital Studio’s values, shape practice across disciplines, support proposals, and mentor team members while maintaining strong client relationships.

Qualifications

• Experience delivering service design projects.
• Ability to create end-to-end, evidence-based service designs.
• Experience working with multidisciplinary teams.
• Champion user-centred design (UCD) approaches.
• Degree or professional experience relevant to Service Design.

Responsibilities

• Lead multidisciplinary teams and clients to deliver inclusive, accessible services.
• Inspire and line manage service design team; oversee appraisals and professional development.
• Define and refine how disciplines work together for sustainable design.
• Support NEC Digital Studio in finding and winning work through proposals and pitches.

Skills

Research

Strategy

User journeys

Cross-disciplinary collaboration

Facilitation

Visual communication

Written communication

Prototyping

Stakeholder management

Managing complexity

Autonomy

Health sector experience

Job description

NEC Software Solutions UK is seeking a Senior Service Designer to lead end-to-end, evidence-based service design across multidisciplinary teams. The role emphasizes inclusivity, accessibility, and user-centred approaches, with autonomy and project leadership as core requirements.

You will champion NEC Digital Studio’s values, shape practice across disciplines, support proposals, and mentor team members while maintaining strong client relationships.