Senior Service Designer - Lead Inclusive, Evidence-Based Services

Remote Genie; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

4x basic salary life assurance

Group Pension Plan up to 8.5%

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a skilled Service Designer to deliver end-to-end, evidence-based designs for inclusive and accessible services in London with hybrid options. You’ll lead multidisciplinary teams, champion user-centred design, and help NEC Digital Studio advance its practice while supporting new business opportunities.

You’ll work with clients across health and public sectors, guiding workshops, defining requirements, and ensuring delivery aligns with strategic goals and budgets.

Qualifications

• We have significant service design experience and welcome diverse backgrounds.
• You will lead multidisciplinary teams and guide client workshops.
• You will champion user-centred design and inclusive practices.
• Strong stakeholder engagement and project management are essential.
• Experience facilitating workshops and translating insights into requirements.

Responsibilities

• Lead multidisciplinary projects to create inclusive, accessible services.
• Line manage and inspire the service design team and track development.
• Define how disciplines work together and advance NEC Digital Studio's approach.
• Support new business by spotting opportunities and assisting with proposals.

Skills

Service design

User-centred design

Stakeholder management

Facilitation

Team leadership

Education

Design-related degree

Tools

Figma

Miro

Job description

NEC Software Solutions is seeking a skilled Service Designer to deliver end-to-end, evidence-based designs for inclusive and accessible services in London with hybrid options. You’ll lead multidisciplinary teams, champion user-centred design, and help NEC Digital Studio advance its practice while supporting new business opportunities.

You’ll work with clients across health and public sectors, guiding workshops, defining requirements, and ensuring delivery aligns with strategic goals and budgets.