Senior Service Designer — Inclusive, Strategy-Led (Hybrid)

NEC Corporation; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

Life assurance

Pension plan 8.5%

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a Service Designer to deliver end-to-end, evidence-based designs for inclusive and accessible services in London with hybrid options. You will champion UCD, lead multidisciplinary projects, and support business development across client engagements.

The role emphasizes autonomy, project management, and collaboration with health and public sector clients. You’ll work with a broad range of stakeholders and mentor junior team members as part of NEC Digital Studio.

Qualifications

• Minimum criteria: degree or professional experience relevant to Service Design.

Responsibilities

• Lead multidisciplinary teams and clients to deliver inclusive, accessible services.
• Inspire and line-manage team members, oversee appraisals and professional development.
• Help define how disciplines work together and advance inclusive, sustainable design.
• Assist NEC Digital Studio in finding and winning work through client pitches and proposals.

Skills

Research

Strategy & systems thinking

User-centred journeys

Bridging design & delivery

Facilitation

Visual communication

Written communication

Recommendation & implementation

Prototyping

Stakeholder management

Managing complexity & ambiguity

Proactive & autonomous

Health/Pharma experience

Education

Degree or professional experience relevant to Service Design

Job description

NEC Software Solutions is seeking a Service Designer to deliver end-to-end, evidence-based designs for inclusive and accessible services in London with hybrid options. You will champion UCD, lead multidisciplinary projects, and support business development across client engagements.

The role emphasizes autonomy, project management, and collaboration with health and public sector clients. You’ll work with a broad range of stakeholders and mentor junior team members as part of NEC Digital Studio.