Senior Service Designer

NEC Software Solutions UK; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday with buy/sell option

4x basic salary life assurance

Group Pension Plan 8.5% employer

LinkedIn Learning access

Job summary

NEC Software Solutions UK is seeking a seasoned Service Designer to deliver end-to-end, evidence-based designs for inclusive and accessible services. You’ll work with multidisciplinary teams on complex projects, where autonomy and project management matter.

You’ll champion our values, shape how disciplines collaborate, support business development, and mentor the service design team as we transform public and private sector services.

Qualifications

• Experience delivering service design projects with end-to-end outcomes.
• Ability to lead multi-disciplinary teams and manage client relationships.
• Familiarity with inclusive, accessible design and UCD approaches.

Responsibilities

• Lead multidisciplinary teams and clients to deliver inclusive, accessible services.
• Inspire and line-manage team members; oversee appraisals and development.
• Define how disciplines work together and progress sustainable design practices.
• Support NEC Digital Studio in winning work through proposals and pitches.

Skills

Research

Strategy & systems thinking

User-centred journeys

Bridging design and delivery

Facilitation

Visual communication

Written communication

Recommendation & implementation

Prototyping

Stakeholder management

Managing complexity & ambiguity

Proactive & autonomous

Health/Pharma experience

Education

Relevant degree or professional experience in Service Design

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Location: London, with Hybrid options available

Salary: £46-65,000 subject to location and experience.

Job Description

What we’re looking for

We’re looking for a skilled practitioner with significant experience in delivering service design projects. The focus of your role will be to create end-to-end, evidence-based designs for services which are inclusive and accessible. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

The role may also involve:

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services.
• Team support and management – You’ll help to support the service design team by inspiring and line managing team members, including overseeing appraisals and professional development.
• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design.
• Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.

Qualifications

We welcome applicants from all professional backgrounds. We acknowledge that we didn’t all start out as service designers and are proud of the varied expertise amongst our team. Our minimum criteria is that you have degree or professional experience that is relevant to Service Design.

Your skills and experience

We’d like to hear from you if you have skills or experience in some of these areas:

• Research - Scope, plan and conduct research activities to identify and articulate the key factors influencing the service, its users and the wider operating environment. Synthesise findings into actionable insights that inform design and delivery decisions.
• Strategy & systems thinking – Familiar with systems thinking, you lead teams and clients to map and analyse strategies, systems and scenarios. You’re experienced in forming well-grounded strategic recommendations.
• User-centred journeys & experiences - You choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision.
• Bridging design and delivery - Build strong working relationships across multidisciplinary teams, facilitating collaboration between design, product and technical stakeholders. Translate insights, needs and constraints into clear requirements and support alignment around delivery priorities and outcomes.
• Facilitation - You lead teams to design and deliver engaging and effective workshops. You support colleagues to present to and inspire clients, stakeholders and other colleagues.
• Visual communication - You lead teams to make clear and compelling points through well-designed visuals. This may include drawing and sketching or graphic communication
• Written communication - You guide teams on the most appropriate written formats and structures for each project. You create and oversee clear, concise writing.
• Recommendation & implementation - You work with stakeholders to identify what change is possible and how to bring it about. This includes outlining timeframes and resource implications, and identifying future phases of work.
• Prototyping - You lead teams, clients and stakeholders to scope targeted prototyping exercises. You work across disciplines to design, build and test prototypes that contribute to project outcomes (online and offline).
• Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
• Managing complexity and ambiguity – Services are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with service transformation projects
• Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
• Experience working in Health or Pharma sectorswould be ideal

How we work

We work with central and local government, the NHS, charity and private sector organisations.

We work hand in hand with our clients and sometimes we’re embedded in their teams for projects. Beyond individual projects, NEC Digital Studio’s Service Designers support each other at weekly meet‑ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of the User Research and Digital teams, including interaction and content designers, developers and user researchers.

All of our Service Designers are supported by more senior members of the Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required. SC clearance will also be required for the role.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions. While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, charitiesand more. We help them pay financial support faster,improve diagnosis andtreatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

At NEC Digital Studio, we believe in design practices that make the world more human.

NEC DigitalStudiowas created to put people at the centre ofservices, positively changing how they experiencethe world. Everything we design, build and maintain ismade for life. Our mission is to empowerorganisations to be more effective, inclusive andsustainable, through tools, systems and experiencesthat are intelligent, integrated and intuitive for all.

As a people-first digital studio,we aredesigning anddeveloping evidence-led solutions at scale totransform the services used by everyone, every day.

Wespecialisein working withseldom heardvoicesanddiverseuser groups. Wepracticeparticipatoryco-designandethical research.Our teams are experts inaccessibility and digitalinclusion

We’d love your help. And we’ll support you all the way.

Discover more at NEC Digital Studio | Made for Life (necsws.com)