Senior Service Designer — Hybrid, Public Services

Capgemini; Hove; Ibrido; GBP 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Applaud portal

Training library

Career development

Descrizione del lavoro

Capgemini UK is seeking experienced Service Designers to join our new office in Hove. You will shape end-to-end, user-centred services across SaaS-enabled platforms and business processes, integrating inclusive design and data-driven insights.

You’ll run design sessions, mentor teams, and align user needs with organizational goals in a hybrid work environment. This role requires proven leadership of complex projects, GOV.UK standards knowledge, stakeholder management, and the ability to

Competenze

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience designing government or public services.
• Experience applying user-centred design methods within complex technology, platform or transformation programmes.
• Strong knowledge of the GOV.UK service standard.
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Mansioni

• Lead and coordinate end-to-end service design work on complex programmes.
• Plan and run design sessions with cross-functional teams.
• Embed hypothesis-driven and iterative design practices.
• Advocate for user-centred design and inclusivity across projects.
• Coach and mentor designers and stakeholders in iterative methods.

Conoscenze

Lead projects

Public services

UCD methods

Gov.UK standard

Mentoring

Data-driven insights

Inclusive design

Stakeholder relations

Communication

Formazione

Degree in Service Design

Certifications

Strumenti

SAP

ERP systems

Descrizione del lavoro

Capgemini UK is seeking experienced Service Designers to join our new office in Hove. You will shape end-to-end, user-centred services across SaaS-enabled platforms and business processes, integrating inclusive design and data-driven insights.

You’ll run design sessions, mentor teams, and align user needs with organizational goals in a hybrid work environment. This role requires proven leadership of complex projects, GOV.UK standards knowledge, stakeholder management, and the ability to