Senior Service Designer - Government & Public Services

Opencast; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Pension 7%

Share options

Discretionary bonus

25 days holiday

Life happens days

Wellbeing support

Professional development

Volunteering opportunities

Job summary

Opencast is seeking a Service Designer to join a collaborative, purpose-driven team. You will connect people, processes and technology to improve how services are delivered, from high-profile public-facing work to behind-the-scenes systems, across multiple UK locations.

You’ll lead projects, guide teams, and build trusted relationships with senior stakeholders, while delivering inclusive, end-to-end service designs and evidence-based artefacts.

Qualifications

• Experience with the GDS / Gov Design Systems.
• Analysed and synthesised complex information into actionable insights, needs and recommendations.
• Conveyed complex information to different audiences, using appropriate creative techniques.
• Designed artefacts to evidence existing systems and experiences.
• Designed and facilitated user research, workshops and co-design sessions.
• Designed accessible and inclusive end-to-end services.
• Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem.
• Worked across multiple work streams.
• Led discussions with product owners to plan and produce roadmaps.
• Planned and executed service design practices to different timescales.
• Considered future business needs and wider client strategies.

Responsibilities

• Identify and solve complex service problems for clients.
• Define end-to-end service journeys across front- and back-stage.
• Lead projects and guide the direction of work with senior stakeholders.
• Build relationships with senior stakeholders and coach colleagues.
• Ensure work complies with Opencast policies and client requirements.

Skills

Gov Design Systems

Service design

Leadership

Stakeholder management

User research

Co-design sessions

Accessibility

Job description

Opencast is seeking a Service Designer to join a collaborative, purpose-driven team. You will connect people, processes and technology to improve how services are delivered, from high-profile public-facing work to behind-the-scenes systems, across multiple UK locations.

You’ll lead projects, guide teams, and build trusted relationships with senior stakeholders, while delivering inclusive, end-to-end service designs and evidence-based artefacts.