Senior Service Designer - End-to-End CX (Hybrid, Leeds)

Corecom Consulting; Ledston; Hybride; GBP 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Pension contributions

Hybrid working from Leeds office

Career development

Résumé du poste

Corecom Consulting is seeking a Senior Service Designer to help deliver a Customer Experience strategy for a UK financial services organisation. The role focuses on end-to-end service design across channels and involves shaping a new service design capability within the Change and Readiness function.

You will join a team including a service architect and fellow senior designers, influencing priorities and collaborating with senior leaders to drive real change across the business.

Qualifications

• A couple of years' hands-on service design experience.
• Ability to design end-to-end services across multiple channels.
• Ability to navigate a large organisation and build relationships.
• Self-starter with comfort working in ambiguity as the portfolio shapes up.

Responsabilités

• Explore moments that matter to customers and colleagues using data and conversations.
• Design future services end to end, considering upstream, downstream and cross-channel impacts.
• Identify priorities and move initiatives through delivery into continuous improvement.
• Work on a varied portfolio, including major journeys and cross-functional touchpoints.
• Build relationships and influence decisions with colleagues, architects and senior leaders.

Connaissances

Service design

Cross-channel design

Stakeholder engagement

Description du poste

Corecom Consulting is seeking a Senior Service Designer to help deliver a Customer Experience strategy for a UK financial services organisation. The role focuses on end-to-end service design across channels and involves shaping a new service design capability within the Change and Readiness function.

You will join a team including a service architect and fellow senior designers, influencing priorities and collaborating with senior leaders to drive real change across the business.