Senior Service Designer

CPS Group (UK) Limited; Greater London; Hybrid; GBP 68,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

London office

Job summary

CPS Group is seeking a Senior Service Designer to join the Experience & Transformation team in London, helping major organisations redesign complex services and deliver meaningful change.

You will look at customers, people, processes, technology and operating models to turn challenges into practical solutions while mentoring other designers. This hybrid role requires around 2 days in the London office and offers a bonus based on performance.

Qualifications

• Experience in service design or business design.
• Strong stakeholder and workshop facilitation skills.
• Experience with transformation programmes.
• Experience with public or private sector transformation is a bonus.
• Systems thinking when tackling complex services.

Responsibilities

• Leading end-to-end service redesign and transformation.
• Facilitating workshops and working directly with clients.
• Mapping customer journeys and service ecosystems.
• Designing operating models across people, process and technology.
• Influencing senior stakeholders and turning insight into action.
• Supporting and mentoring other designers.

Skills

Service Design

Systems thinking

Stakeholder facilitation

Workshop facilitation

Transformation programmes

Commercial thinking

Public sector

Job description

Senior Service Designer Up to 80,000 + Bonus Hybrid

We're looking for an experienced Senior Service Designer to join an ambitious Experience & Transformation team, helping major organisations redesign complex services and create meaningful, lasting change.

This is service design beyond screens. You'll look at the full picture, customers, people, processes, technology, policy and operating models, and turn complex challenges into practical solutions.

You'll be:

• Leading end-to-end service redesign and transformation
• Facilitating workshops and working directly with clients
• Mapping customer journeys and service ecosystems
• Designing operating models across people, process and technology
• Influencing senior stakeholders and turning insight into action
• Supporting and mentoring other designers

We're looking for:

• Strong experience in Service Design or Business Design
• Systems-thinking and experience with complex services
• Excellent stakeholder and workshop facilitation skills
• Experience working on transformation programmes
• Strong commercial and strategic thinking
• Experience with public or private sector transformation is a bonus

Up to 80,000 + performance-based bonus

Hybrid - around 2 days in the London office

If you're a Service Designer who enjoys tackling big, complex problems and creating services that genuinely work, we'd love to hear from you.

Willem Curran CPS Group