Senior Service Designer - End-to-End CX (Hybrid, Leeds)

Corecom Consulting; Leeds; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Pension contributions

Hybrid working from Leeds office

Life-stage benefits

Job summary

Corecom Consulting is seeking a Senior Service Designer to join a Leeds-based financial services organisation. The role is permanent, hybrid (2 days a week in Leeds), with salary up to 60,000 and a bonus of up to 12% annually.

You will help build an end-to-end service design capability, shaping customer and colleague journeys and prioritising changes across the organisation. Hybrid working and a clear path for progression are offered.

Qualifications

• Proven experience designing services end to end across multiple channels.
• The ability to look beyond a single touchpoint and understand wider impacts across the journey.

Responsibilities

• Explore moments that matter to customers and colleagues using data, insight and conversations with the people doing the work.
• Design future services end to end, considering upstream, downstream and cross-channel impacts.
• Help identify priorities and move initiatives through delivery into continuous improvement.
• Work on a varied portfolio, including mobile apps, knowledge/communications and major journeys such as buying a home or financial difficulty.
• Build relationships and influence decisions with colleagues, architects and senior leaders across the business.

Skills

End-to-end service design

Systems thinking

Job description

Corecom Consulting is seeking a Senior Service Designer to join a Leeds-based financial services organisation. The role is permanent, hybrid (2 days a week in Leeds), with salary up to 60,000 and a bonus of up to 12% annually.

You will help build an end-to-end service design capability, shaping customer and colleague journeys and prioritising changes across the organisation. Hybrid working and a clear path for progression are offered.