Service Design Consultant

Stealth iT Consulting; United Kingdom; Remote; GBP 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a talented Service Designer to join their dynamic team. In this role, you will leverage your expertise in service design to enhance client experiences from inception to application. You will collaborate with cross-functional teams to develop innovative solutions, champion user-centric approaches, and contribute to business growth initiatives. This position offers a unique opportunity to work remotely with occasional client visits, providing a flexible work environment while making a significant impact in the IT consulting landscape. If you're passionate about design and eager to drive change, this role is perfect for you.

Qualifications

• Proven experience in service design with minimal support.
• Ability to create user journeys and service blueprints.

Responsibilities

• Maximise value delivered for clients through service design.
• Support clients in designing and developing innovative services.

Skills

Service Design

Government Digital Services (GDS)

User-Centric Design

Agile Methodologies

Stakeholder Management

Problem-Solving

Workshop Facilitation

User Journey Mapping

Design Thinking

Education

Experience in Service Design

Eligibility for SC Clearance

Job description

Stealth iT Consulting provided pay range

This range is provided by Stealth iT Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Stealth iT Consulting

IT Delivery Consultant - Currently Looking for SAP Functional & Technical Consultants - MM, SD, EWM, WM, FICO, FI, ARIBA, PP, ABAP

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.

• Salary - up to £55,000 per annum + Additional Benefits
• Remote with occasional client visits
• Candidates must be eligible for SC Clearance or have live SC Clearance

As a Service Designer, you will:

• Maximise the value delivered for clients from inception to real-life application of Service Design.
• Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
• Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
• Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
• Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
• Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.

Additionally, you will have opportunities to contribute to business and personal growth through:

• Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
• Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
• Learning & Development – Pursuing training and certifications to support career development and company skill demands.

Your Profile

You will bring the following skills and experience:

• Proven experience working across a service design process with minimal support.
• Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
• Ability to identify potential accessibility barriers for complex user groups.
• Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
• Ability to visualise complex services in an easy-to-understand format for varying audiences.
• A curious and inquisitive mindset with a passion for asking ‘why.’
• Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
• Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
• Ability to manage competing priorities within tight timeframes with a proactive mindset.
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
• Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
• Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting