Senior Service Designer

UK Home Office; Glasgow; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Civil Service Pension

Reward scheme

25 days annual leave

8 public holidays + 1 privilege day

60% office attendance

Job summary

UK Home Office in Glasgow invites applications for a Senior Service Designer to support and protect communities by delivering better services. You will join an agile, multi-disciplinary team within the Digital Corporate Enablement Office to shape digital services for colleagues across the organisation.

Key projects include building and improving services for HR, Finance, Estates, and internal tools, plus accessibility and inclusive design.

Qualifications

• Service design leads complex projects coordinating people, process and tech.
• Prototyping and concept creation for high-impact projects, including interactive prototyping in code.
• Service analysis of complex processes to identify improvements.
• Adherence to accessibility standards and inclusive design considerations.
• Experience coaching junior team members.
• Strong stakeholder communication and advocacy for UCD principles.

Responsibilities

• Lead service design efforts for complex projects across front-stage and back-stage.
• Coordinate people, process and technology to deliver optimal services.
• Mentor junior team members in service design methods.
• Develop and refine prototypes and concepts for high-impact initiatives.

Skills

Service design

Prototyping

Service analysis

Accessibility and inclusion

Managing people and leading

Communicate and persuade

Job description

Skills allowance of up to £17,668 (pending assessment)

Location: Salford | Sheffield | Croydon | Glasgow - hybrid with 60% office attendance

Close Date: 11:55pm Sunday 25th October

Job summary

We’re looking fora senior service designer who is motivated to support and protect our communities by delivering better services.

You will work in an agile, multi-disciplinary team within the Digital Corporate Enablement Office (DCEO). Your designs will help shape the digital services and platforms that enable colleagues across the Home Office to work more effectively and deliver better outcomes.

Some of the projects you could work on include:

• Building and improving digital products and services that support corporate functions such as Human Resources, Finance, Commercial, Estates, Security and Communications.
• Designing and enhancing internal tools and platforms used by Home Office colleagues to access information, complete tasks and collaborate effectively.
• Improving enterprise services and engagement platforms, including GOV.UK content, workplace services, business management tools and digital collaboration products.
• Supporting the development of innovative, user-centred solutions that connect people, services and information across the organisation.

You can learn more about design and research in the Home Office on our blog:

• Sharing user-centred design lessons learnt at the Home Office
• Making ethics part of the way we design products and services
• Applying user-centred design in a data-focused product
• and by looking at our design system

Essential skills

You will be assessed against the following skills and experience during the selection process:

• Service design: leads service design efforts for complex projects, overseeing both front-stage and back-stage elements. Coordinates people, process, and technology to deliver optimal services. Mentors junior team members in service design methods.
• Prototyping and concept creation: manages the prototyping and concept creation process for high-impact projects. Applies advanced techniques, like interactive and complex prototyping in code, to validate and refine concepts. Provides guidance to junior team members.
• Service analysis: leads service analysis for high-impact projects, critically examining complex processes to identify opportunities for significant improvements. Coaches junior team members in service analysis techniques.
• Accessibility and inclusion: able to regularly apply accessibility standards to your work and begins to understand the broader aspects of inclusive design.
• Managing people and leading: capable of managing a small team, providing coaching and feedback.
• Communicate, persuade and advocate: actively engages with multiple stakeholder groups, presenting and defending UCD principles effectively. Skilled in tailoring the message for the audience.

Why work for us...

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service.
• 8 days of public holidays, plus 1 additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.