Senior Service Designer

DWP Digital; West Midlands; Hybrid; GBP 57,946 - 68,205; Full time

Benefits offered by this job

Flexible working hours

Time off for volunteering

Interest-free loans for transport

Professional development opportunities

Job summary

A leading government department in the UK seeks a skilled Service Designer to join their digital team. The role involves designing and delivering services that improve people's lives, requiring strong user-centered design expertise and collaboration across teams. With a competitive pay range of £57,946 to £68,205, flexible working options, and a supportive work culture, this position is ideal for someone looking to make an impact in public service design. Additional benefits include a generous pension and professional development opportunities.

Qualifications

• Substantial experience in designing comprehensive end to end services.
• Strong user centered and evidence based design expertise.
• Ability to communicate effectively with colleagues and stakeholders.
• Capacity to create a collaborative working environment.

Responsibilities

• Design stronger services through shared insight and collaboration.
• Shape how services are designed across the organisation.
• Work with multiple teams to define what great service looks like.
• Create seamless, multichannel experiences for users.

Skills

User centered design expertise

Stakeholder communication

Team collaboration

End to end service design

Job description

Overview

Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs?

Do you want to be part of a Design Community that invests in your skills and development?

At DWP Digital, you\'ll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government\'s "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact.

This is more than a design role. It\'s an opportunity to shape how services are designed across the organisation. You\'ll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end.

You\'ll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you\'ll create services that are inclusive, resilient, and ready for the future.

We\'re recruiting Service Designers across three exciting areas:

Digital Modernisation and Efficiency & Digital Channels

Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues.

Debt Management

Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You\'ll design services that understand people\'s circumstances and treat every customer with dignity and respect.

Health and Disability

Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it.

What skills, knowledge and experience will you need?

• You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges.
• You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation.
• You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions.
• You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community.

Location: You\'ll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds,

Manchester, Newcastle or Sheffield whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you\'ll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay from £57,946 - £68,205

Pension: You\'ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year.

Holidays: A generous leave package starting at 25 days rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You\'ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with \'I Can Be Me in DWP\'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it\'s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There\'ll be full instructions when you click through.
• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application