Senior Service Delivery Manager – Cloud & Governance

Version 1; United Kingdom; Híbrido; GBP 60.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit sharing

Career development

Flexible/remote work

Pension

Private healthcare

Life assurance

Wellbeing programs

Educational support AWS/Microsoft/Red 

Descripción de la vacante

Version 1 is seeking a Service Delivery Manager who will lead onboarding, governance and service improvement across complex, regulated environments. You will manage customer relationships, ensure delivery excellence and coordinate cross-functional teams to meet SLAs and KPIs.

Ideal candidates bring ITIL v4 expertise, cloud awareness (AWS/Azure) and strong financial stewardship, with a track record of driving measurable value for enterprise clients.

Formación

• Significant experience in Service Delivery Management within regulated environments.
• Strong ability to present performance, risks and improvements to executives.
• Experience in invoicing, forecasting and margin management.

Responsabilidades

• Onboard new services and transition to BAU support.
• Handle customer escalations and act as trusted advisor.
• Chair governance forums and drive continual improvement.
• Manage priorities across support and project delivery.
• Coordinate internal and third-party delivery partners against SLAs/KPIs.
• Lead major incidents and customer communications for service restoration.
• Conduct regular service reviews and report performance and risks.
• Identify and implement continual service improvements.

Conocimientos

Service Delivery

Stakeholder Mgmt

Financial Mgmt

Cloud Awareness

Reporting & Analytics

Communication

Business Development

Continual Improvement

Major Incident Mgmt

ITIL v4

Herramientas

AWS

Azure

Descripción del empleo

Version 1 is seeking a Service Delivery Manager who will lead onboarding, governance and service improvement across complex, regulated environments. You will manage customer relationships, ensure delivery excellence and coordinate cross-functional teams to meet SLAs and KPIs.

Ideal candidates bring ITIL v4 expertise, cloud awareness (AWS/Azure) and strong financial stewardship, with a track record of driving measurable value for enterprise clients.