Service Delivery Manager - Active SC Clearance required

Opus Recruitment Solutions; Newcastle upon Tyne; On-site; GBP 60,000 - 90,000; Full time

Job summary

Opus Recruitment Solutions seeks a Service Delivery Manager to lead service delivery across complex technology environments in the UK. You will manage stakeholder relationships, drive operational excellence, and steer improvements through automation and AI.

You will oversee end-to-end delivery, handle client escalations and commercial discussions, and drive performance across multidisciplinary teams while applying ITIL-aligned practices.

Qualifications

• Proven Service Delivery Management experience.
• Strong stakeholder engagement and leadership skills.
• Experience managing large-scale IT services and teams.

Responsibilities

• Lead end-to-end service delivery across complex technology environments.
• Manage client relationships, escalations, and commercial discussions.
• Drive performance across multidisciplinary teams.
• Identify opportunities to grow accounts and improve service outcomes.
• Applying AI and automation to enhance operational effectiveness.
• Work within ITIL-aligned service management frameworks.

Skills

Service Delivery

Stakeholder Engagement

Leadership

Automation

AI

Tools

ServiceNow

JIRA

Azure DevOps

Job description

We're looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.

What you'll be doing:

• Leading end-to-end service delivery across complex technology environments
• Managing client relationships, escalations, and commercial discussions
• Driving performance across multidisciplinary teams
• Identifying opportunities to grow accounts and improve service outcomes
• Applying AI and automation to enhance operational effectiveness
• Working within ITIL-aligned service management frameworks

What we're looking for:

• Proven Service Delivery Management experience
• Strong stakeholder engagement and leadership skills
• Experience managing large-scale IT services and teamsEligibility for UK Government Security Clearance

Nice to have:

• Advanced ITIL certifications
• ServiceNow, JIRA, or Azure DevOps experience
• Automation and continuous improvement experience
• NHS sector experience