Service Delivery Manager - Active SC Clearance required

Opus Recruitment Solutions Limited; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

Opus Recruitment Solutions Limited is seeking a Service Delivery Manager to lead service delivery across complex technology environments, manage stakeholder relationships, and drive operational excellence. The role emphasizes opportunities to improve services through automation and AI, within ITIL-aligned frameworks.

You will oversee client relationships, escalations, and performance across multidisciplinary teams, with a focus on account growth and service outcomes.

Qualifications

• Proven experience in service delivery management.
• Strong stakeholder engagement and leadership skills.
• Experience managing large-scale IT services and teams.

Responsibilities

• Lead end-to-end service delivery across complex tech environments.
• Manage client relationships, escalations and commercial discussions.
• Drive performance across multidisciplinary teams.
• Identify opportunities to grow accounts and improve service outcomes.
• Apply AI and automation to enhance operational effectiveness.
• Work within ITIL-aligned service management frameworks.

Skills

Service Delivery

Stakeholder Leadership

ITIL

Automation

AI

Tools

ServiceNow

Jira

Azure DevOps

Job description

We're looking for a Service Delivery Manager tolead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.

What you'll be doing:

• Leading end-to-end service delivery across complex technology environments


• Managing client relationships, escalations, and commercial discussions


• Driving performance across multidisciplinary teams


• Identifying opportunities to grow accounts and improve service outcomes


• Applying AI and automation to enhance operational effectiveness


• Working within ITIL-aligned service management frameworks

What we're looking for:

• Proven Service Delivery Management experience


• Strong stakeholder engagement and leadership skills


• Experience managing large-scale IT services and teams


• Eligibility for UK Government Security Clearance

Nice to have:

• Advanced ITIL certifications


• ServiceNow, JIRA, or Azure DevOps experience


• Automation and continuous improvement experience


• NHS sector experience