Remote Service Delivery Manager - Cloud & Governance

Version1; Greater London; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension

Private Healthcare

Life Assurance

Employee Discounts

Hybrid/Remote working

Job summary

Version 1 is hiring a Senior Service Delivery Manager in the Greater London area to lead end-to-end service delivery across multiple customer accounts. You will own governance, risk management and continual improvement initiatives while coordinating with internal teams and external partners.

You will manage financial performance, drive service reviews, and act as a trusted advisor to executive stakeholders, ensuring high levels of customer satisfaction and compliant operations.

Qualifications

• Significant experience in Service Delivery Management including delivery of managed services in regulated environments.
• Ability to present service performance, risks, and improvement plans to executives.
• Experience with cloud-hosted managed services and collaboration with technical delivery teams.
• Strong analytical capabilities for reporting and MI on service performance.
• Excellent communication with both technical and non-technical stakeholders.
• Track record of identifying opportunities for additional services within existing accounts.
• Proven major incident management and stakeholder management.
• ITIL v4 certified with strengths in Design, Operations and Transition.

Responsibilities

• Support new service onboarding and transition into BAU support.
• Manage customer escalations and act as primary contact and trusted advisor.
• Chair operational and service governance forums and drive continual improvement.
• Coordinate supplier delivery and ensure SLAs and KPIs alignment.
• Lead major incident communications and restoration activities across teams.
• Conduct regular service reviews with customers and present performance, risks and improvements.
• Produce both customer and internal service reporting.
• Identify and implement continual service improvements delivering measurable benefits.
• Forecast revenues, costs and margins and act on variances.

Skills

Service Delivery

Stakeholder Mgmt

Financial Mgmt

Cloud Awareness

Reporting & Analytics

Communication

Business Development

Continual Improvement

Major Incident Mgmt

ITIL v4

Tools

AWS

Azure

Oracle

Microsoft

Red Hat

Job description

Version 1 is hiring a Senior Service Delivery Manager in the Greater London area to lead end-to-end service delivery across multiple customer accounts. You will own governance, risk management and continual improvement initiatives while coordinating with internal teams and external partners.

You will manage financial performance, drive service reviews, and act as a trusted advisor to executive stakeholders, ensuring high levels of customer satisfaction and compliant operations.