Senior Service Coordinator - Triage

Primary Care Sheffield Ltd; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Job summary

Primary Care Sheffield is seeking a Senior Service Coordinator for Triage to lead the PCS Group Triage Team and ensure patients access the right services. The role covers staffing, rotas, workflows and service performance, with emphasis on improving patient access, efficiency and quality.

The successful candidate will work closely with clinical teams, support managers and practice teams in a not-for-profit NHS context, and will participate in continuous improvement initiatives and system changes

Qualifications

• Experience coordinating clinical and non-clinical rotas is desirable.
• Ability to monitor activity and manage KPIs and performance data.

Responsibilities

• Coordinating daily operations by overseeing workflows, prioritising workloads and responding to operational issues to support service delivery.
• Managing staffing and capacity by coordinating clinical and non-clinical rotas, identifying staffing gaps and supporting the effective deployment of staff across sites.
• Supporting patient access by helping staff use triage and patient administration systems to navigate to appropriate services.
• Monitoring service performance by reviewing activity, KPIs and management information, identifying risks and supporting audits and reviews.
• Providing day-to-day guidance, training and support to encourage teamwork and consistent ways of working.
• Building relationships with clinicians, managers, practice teams and external partners to support delivery of services.
• Supporting change by introducing new systems and processes and reviewing their impact.
• Deputising for the Support Manager and undertaking line management where appropriate.

Job description

Are you an organised, proactive and solutions-focused individual who enjoys supporting teams, improving processes and making a positive difference to patient access and experience? We are looking for a Senior Service Coordinator for Triage to play a key role in the day-to-day leadership and coordination of the PCS Group Triage Team. This is an opportunity to help ensure patients are supported to access the right services, while making sure administrative and operational processes run safely, effectively and efficiently. Working closely with the Support Manager, Operations Manager, clinical teams and wider practice teams, you will oversee staffing, rotas, workflows, systems and service performance, helping to ensure the smooth day-to-day running of the service. A key part of the role will be identifying opportunities for service improvement, using data and feedback to understand operational issues, and supporting changes that improve patient access, efficiency, quality and staff ways of working. You will be confident working autonomously within agreed areas of responsibility, using sound judgement, problem-solving skills and initiative to resolve operational issues and elevate appropriately. Full-time - 37.5 hours per week and theInterview date is 9 November 2026., As Senior Service Coordinator for Triage, you will play an important role in supporting the smooth running of the triage hub and helping the team deliver an effective, patient-centred service. Your responsibilities will include:

• Coordinating daily operations by overseeing workflows, prioritising workloads and responding to operational issues to support service delivery.
• Managing staffing and capacity by coordinating clinical and non-clinical rotas, identifying staffing gaps and supporting the effective deployment of staff across sites.
• Supporting patient access by helping staff make effective use of triage and patient administration systems, ensuring patients are navigated to the most appropriate services.
• Monitoring service performance by reviewing activity, KPIs and management information, identifying risks and supporting audits and service reviews.
• Providing day-to-day guidance, training and support, encouraging effective communication, teamwork and consistent ways of working.
• Build positive relationships with clinicians, managers, practice teams and external partners to support the effective delivery of services.
• Supporting change and development by helping introduce new systems and processes, reviewing their impact and contributing to improved ways of working.
• Providing wider operational support by deputising for the Support Manager when required and undertaking line management responsibilities for identified staff where appropriate.
• Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.