Triage Clinician

The Dudley Group NHS Foundation Trust; Oldbury; On-site; GBP 27,000 - 37,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking Clinical Triage Nurses to join the Care Navigation Centre (Dudley Clinical Hub). The role focuses on telephone triage, clinical assessment and signposting to appropriate health and social care services, supporting urgent care across the local health economy.

Successful applicants will join a proactive, patient-centred team, with flexible hours across a long service window and a commitment to reducing unnecessary hospital admissions while

Qualifications

• Registered nurse with current NMC registration.
• Experience in telephone triage or triage/assessment work.
• Good communication and IT skills.

Responsibilities

• Provide telephone triage and clinical assessment to support urgent care.
• Take referrals from GPs, ambulance service and other health professionals.
• Support avoidance of unnecessary hospital attendances and guide to appropriate services.
• Work within a MDT framework and act as a referral point for the team.

Skills

Nursing

Telephone triage

Clinical assessment

Education

Registered Nurse (NMC)

Job description

We are looking for Clinical Triage Nurses to join the Care Navigation Centre (Dudley Clinical Hub) offering telephone Triage, clinical advice and signposting.

The successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.

The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.

The Service operates between the hours of 8am - 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.

We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive, and be confident in their own decision making; being able to challenge when necessary., The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient's needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP's, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage Nurse will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the Triage Nurse to receive further training to ensure clinical skills and competencies are maintained.

An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!, We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritize their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.