Service Coordinator (Clinical)

Kpi Health; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

KPI:Health is seeking a Service Coordinator (Clinical) to manage operational coordination across multiple clinical services. You will ensure site readiness, approvals, and action tracking, enabling clinical leaders to focus on quality and patient care.

You will work with Head of Service, Medical Director, Clinical Leads, and colleagues across Recruitment, Workforce Compliance, Finance and Sales, building trusted client and NHS relationships. Hybrid, Milton Keynes.

Qualifications

• Experience in healthcare operations or patient services.
• Strong organisational skills.
• Understanding of CQC, governance and confidentiality.

Responsibilities

• Coordinate KPI:Health’s CQC-regulated services and those delivered with NHS and independent-sector partners.
• Keep services on track from mobilisation and site readiness to rotas, approvals and actions.
• Maintain clear dashboards, records and evidence for operational, audit and regulatory assurance.
• Build strong relationships, resolve issues quickly and escalate concerns when needed.

Skills

Healthcare operations

Organisation

CQC governance

Confidentiality

Patient services

Job description

Keep complex clinical services moving — and make every detail count

As Service Coordinator (Clinical), you will provide the operational coordination that keeps our clinical services safe, organised and moving forward. By bringing together client communication, site readiness, approvals, service information and follow-up actions, you will give clinical leaders the space to focus on quality, governance and patient care.

KPI:Health is a CQC-registered healthcare organisation that runs its own clinical services as well as delivering services in partnership with NHS and independent-sector clients. A key part of this role will be coordinating our own regulated services, alongside supporting client-led service delivery. You will work closely with our Head of Service, Medical Director, Clinical Leads, Lead Clinical Nurse and colleagues across Recruitment, Workforce Compliance, Finance and Sales. You will also build trusted working relationships with clients, site contacts and NHS managers.

As our delivery portfolio and mobilisation activity continue to develop, we need a dedicated coordinator who can hold the operational detail across multiple workstreams. This is an opportunity to shape reliable ways of working, strengthen client confidence and keep delivery evidence accurate, current and ready to support billing, audit and regulatory assurance.

Hybrid, Milton Keynes Head Office, with site visits as required

Full-time, permanent

How you’ll have impact in this role

Coordinate KPI:Health’s CQC-regulated services and those delivered with NHS and independent-sector partners

Keep services on track, from mobilisation and site readiness to rotas, approvals and actions

Maintain clear dashboards, records and evidence for operational, audit and regulatory assurance

Build strong relationships, resolve issues quickly and escalate concerns when needed

Bring healthcare operations or patient services experience, strong organisation and an understanding of CQC, governance and confidentiality

Work flexibly across home, our Milton Keynes office and clinical sites, joining a shared on-call service if required

In return

The support, tools and access you need to do your best work

The freedom to use your judgement and take ownership of your responsibilities

Broad exposure across the organisation and the chance to contribute to meaningful delivery priorities

Seeing how your coordination improves outcomes for clients, patients and service users

Career growth through clear pathways, Learning & Development, Leadership Development and coaching

How we work

At KPI:Health, we care deeply, work as one team, solve problems, act with purpose and are always learning. These values guide how we deliver high-quality care and outcomes for patients and service users every day.

Inclusive recruitment

We’re committed to building an inclusive workplace where everyone feels valued and supported. We welcome applicants from all backgrounds and experiences.

If you require reasonable adjustments during the recruitment process, please let us know, and we will consider these and do our best to support you.

Ready to become the trusted coordinator at the heart of our growing clinical services? Apply now or get in touch with Alex for a confidential chat.