Senior Service Charge Analyst & Compliance Lead

Southern Housing; Farringdon; Remote; GBP 65,000 - 90,000; Full time

Job summary

Southern Housing is seeking an experienced Senior Service Charge Analyst to join our Service Charge & Specialist Leasehold Services team. You will analyse complex financial information, investigate issues and drive continuous improvement to ensure service charges are accurate, compliant and auditable.

This role involves working with Finance, Operational Services and Leasehold teams to deliver transparent cost recovery and robust controls, while supporting residents and upholding lease

Qualifications

• Experience working within service charges, housing finance or a similar technical financial environment.
• Strong understanding of service charge principles, lease obligations and cost recoverability.
• Experience preparing and reviewing service charge budgets, reconciliations and financial analysis.
• Experience investigating and resolving complex service charge issues and queries.
• Strong analytical and numerical skills with exceptional attention to detail.
• Experience working with large datasets and multiple systems.
• Excellent organisational skills and the ability to manage competing priorities.
• The ability to explain technical and financial information clearly to different audiences.
• Experience supporting quality assurance, controls, process improvements or continuous improvement activities.
• A collaborative approach with experience working across finance, operational and service charge functions.

Responsibilities

• Preparing, reviewing and validating service charge estimates and actual accounts.
• Leading complex reconciliations, investigations and cost allocation reviews.
• Ensuring service charge calculations are accurate, compliant and fully auditable.
• Reviewing recoverability of costs in accordance with lease agreements.
• Identifying risks, discrepancies and opportunities for improvement.
• Supporting year-end reconciliation activities and assurance processes.
• Providing technical guidance on service charge legislation, best practice and compliance.
• Analysing large datasets to identify trends, anomalies and data quality issues.
• Supporting annual budgeting and forecasting activities.
• Working with operational and finance teams to improve forecasting accuracy and cost transparency.
• Assisting with complex resident queries, complaints and disputes.
• Supporting system enhancements and continuous improvement initiatives.
• Acting as a senior point of reference, providing guidance and coaching to colleagues.

Job description

Southern Housing is seeking an experienced Senior Service Charge Analyst to join our Service Charge & Specialist Leasehold Services team. You will analyse complex financial information, investigate issues and drive continuous improvement to ensure service charges are accurate, compliant and auditable.

This role involves working with Finance, Operational Services and Leasehold teams to deliver transparent cost recovery and robust controls, while supporting residents and upholding lease