Senior Service Charge Analyst: Compliance & Insights

Southern Housing; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Southern Housing is seeking a Senior Service Charge Analyst to join its Service Charge & Specialist Leasehold Services team in the UK. You will handle complex service charge data, ensure accuracy, compliance, and robust audit trails, and provide technical leadership across the function.

You will collaborate with Finance, Operational Services and Leasehold teams to deliver accurate budgeting, forecasting and cost transparency while driving continuous improvement and better resident outcomes.

Qualifications

• Experience in service charges, housing finance or similar technical financial environment.
• Strong understanding of service charge principles and cost recoverability.
• Experience preparing budgets, reconciliations and financial analysis.
• Experience investigating and resolving complex service charge issues.
• Strong analytical and numerical skills with exceptional attention to detail.
• Experience working with large datasets and multiple systems.
• Excellent organisational skills and the ability to manage competing priorities.
• Ability to explain technical and financial information clearly to different audiences.
• Experience supporting quality assurance, controls, process improvements or continuous improvement activities.
• A collaborative approach with experience working across finance, operational and service charge functions.

Responsibilities

• Preparing, reviewing and validating service charge estimates and actual accounts.
• Leading complex reconciliations, investigations and cost allocation reviews.
• Ensuring service charge calculations are accurate, compliant and fully auditable.
• Reviewing recoverability of costs in accordance with lease agreements.
• Identifying risks, discrepancies and opportunities for improvement.
• Supporting year-end reconciliation activities and assurance processes.
• Providing technical guidance on service charge legislation, best practice and compliance.
• Analysing large datasets to identify trends, anomalies and data quality issues.
• Supporting annual budgeting and forecasting activities.
• Working with operational and finance teams to improve forecasting accuracy and cost transparency.
• Assisting with complex resident queries, complaints and disputes.
• Supporting system enhancements and continuous improvement initiatives.
• Acting as a senior point of reference, providing guidance and coaching to colleagues.

Skills

Service charges knowledge

Analytical skills

Large data handling

Stakeholder collaboration

Attention to detail

Process improvement

Education

Finance/accounting background

Tools

Excel

Job description

Southern Housing is seeking a Senior Service Charge Analyst to join its Service Charge & Specialist Leasehold Services team in the UK. You will handle complex service charge data, ensure accuracy, compliance, and robust audit trails, and provide technical leadership across the function.

You will collaborate with Finance, Operational Services and Leasehold teams to deliver accurate budgeting, forecasting and cost transparency while driving continuous improvement and better resident outcomes.