Senior Service Advisor | Plymouth

Vospers; Plymouth; On-site; GBP 22,000 - 30,000; Full time

Job summary

Vospers is seeking a Senior Service Advisor to oversee the Service Reception, ensuring exceptional customer service and operational efficiency. You'll handle vehicle bookings, communicate with customers, and support the department's profitability by maintaining high customer satisfaction levels. This role offers career development and a supportive working environment.

Benefits

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Full range of motor discounts

Paid sickness scheme

Bike to work Scheme

Professional development and recognition programme

Qualifications

• Experience in a customer-facing role preferred.
• Professional demeanor with a focus on customer satisfaction.
• Ability to accurately manage multiple tasks in a busy environment.

Responsibilities

• Manage the Service Reception desk and customer bookings.
• Produce job cards, invoices, and provide accurate costings.
• Ensure maximum efficiency within workshop operations.

Skills

Customer Service

Communication

Time Management

Problem Solving

Job description

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Life Insurance Scheme

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

The Role

The main purpose of a Vospers Senior Service Advisor is to manage the Service Reception desk ensuring that a professional and courteous reception is provided to all customers, ensuring the highest standard of customer satisfaction each and every time. Maximizing the departments profitability ensuring VHC and Costing operate within departments guidelines. Portraying the highest levels of professionalism at all times demonstrating Vospers core and brand values.

Key Responsibilities & Accountability

• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
• Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
• Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.
• Ensure that completion deadlines are met or if necessary extend collection deadlines.
• Load the workshop evenly throughout the week.
• Ensure correct documentation is completed when courtesy cars are loaned to customers.
• Carry out regular internal and account invoicing, invoice verification and invoice filing.
• Reconcile the cash till daily.
• Accurately maintain and update customer files.

Location

Marsh Mills, Plymouth

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday with Saturday on a Rota

Care - Accountability - Performance - Respect -Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.