Customer Service Advisor

BT Group; Plymouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join BT Group as a Customer Service Advisor in Plymouth, where your life experience adds value to customer interactions. You'll support customers with billing issues, find tailored solutions, and enjoy benefits like flexible working hours, an attractive salary, and career development support. Ideal for individuals with strong communication skills and a passion for helping others.

Benefits

Attractive starting salary plus incentives

Online GP access for you and family

Paid carers leave

Equalized family leave policies

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Ability to navigate challenging situations and communicate effectively.
• Demonstrated life experience or relationship-building skills.
• Flexibility in work schedules to cater to personal circumstances.

Responsibilities

• Speak with customers over the phone about their accounts.
• Listen to customer needs and find the best outcomes.
• Support the billing team with various customer service tasks.

Skills

Resilience

Effective communication

Problem-solving

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Service Advisor

Unit: Consumer

Location: Plymouth Contact Centre, Plymouth, United Kingdom

Why this job matters

Are you someone with a wealth of life experience that can help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from years of building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.

Use your skills to make a difference by joining our Billing Team in Plymouth. We need people like you to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.

We understand that life never stands still. Like most roles within EE, this opportunity is designed with flexibility in mind. We support your success by ensuring you don't miss appointments or can care for your family in emergencies. We offer options such as scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• An attractive starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave—equalized maternity, paternity, and adoption leave, offering all parents 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds each year.
• Support to carve your own career path. We are passionate about developing our people and supporting your career goals.
• Season Ticket Travel Loan—funds to cover your travel costs to and from work, paid upfront.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?