Senior Service Advisor- Mercedes-Benz of Blackburn

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to serve as the vital link between customers and the workshop. This role emphasizes exceptional customer interaction, supporting team dynamics, and ensuring top-notch service delivery. The ideal candidate will possess a strong background in customer service, be tech-savvy with CRM systems, and demonstrate organizational prowess. Join a dynamic team in a thriving environment, where your contributions will directly impact customer satisfaction and team performance. This is a fantastic opportunity to advance your career in a leading automotive group.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts

Purchase discounts

Qualifications

• Experience as a Service Advisor is essential.
• Tech-savvy and experienced with CRM systems.

Responsibilities

• Manage customer relationships and greet clients.
• Support onboarding and training of new team members.
• Enhance customer experience throughout their journey.

Skills

Customer Service Experience

CRM Systems

Organizational Skills

Problem-Solving

Team Support

Job description

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Senior Service Advisor- Mercedes-Benz of Blackburn

Client: Marshall Motor Group

Location: Cambridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

a97fda8523fe

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job title: Senior Service Advisor - Mercedes-Benz of Blackburn

Reference: REQ10394

Date posted: 11/10/2024

Location: Mercedes-Benz of Blackburn

Salary: Competitive with bonus and OTE scheme

Contractual hours: Full-time

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, purchase discounts

Bonus schemes: OTE and bonus scheme, details discussed at interview

About Marshall Motor Group

One of the UK’s largest car dealer groups with 143 stores across 34 counties, representing 24 major manufacturers. Part of Constellation Automotive Group, offering opportunities to grow your career.

The Role

As a Senior Service Advisor, you will be the key contact between customers and the workshop, based in the showroom. Your role includes customer interaction, supporting the team, and ensuring excellent service.

Who You Are

• Experience as a Service Advisor is essential
• Ambitious to advance your career
• Passionate about customer experience
• Organized, detail-oriented, and able to work to deadlines
• Confident in handling complex issues and supporting team members
• Tech-savvy, experienced with CRM systems

Responsibilities

• Manage customer relationships and greet clients
• Support onboarding and training of new team members
• Maintain high team performance and achieve KPIs
• Enhance customer experience throughout their journey
• Advocate for customers and support decision-making
• Complete administrative duties accurately
• Support future customer needs
• Contribute to team efforts for outstanding service

If interested, apply online. Our recruitment team will contact you to discuss this opportunity. Marshall Motor Group is an equal opportunity employer, committed to diversity and inclusion.