Dynamic Service Advisor – Automotive Aftersales Lead

Lookers Motor Group Limited; Liverpool; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave and family leave

Techscheme for discounted tech

Eyecare vouchers

Smart Health 24/7 GP access

Dental insurance

Flexible pay options (PayNow)

Travel/Lifestyle discounts

Job summary

Lookers Liverpool is recruiting an experienced Service Advisor to join the Aftersales Team on site at Liverpool Vauxhall. You will be a team player with excellent communication skills, booking MOTs and servicing, and advising customers on warranty coverage.

This role offers progression opportunities within a supportive environment. The position is a permanent full-time contract, working 42 hours per week, with an OTE of up to £35,000 (basic £29,000).

Qualifications

• Excellent communication skills and ability to build rapport with customers.
• Experience in automotive aftersales or service advisory is preferable.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts/accessories.
• Liaising with Aftersales to schedule appointments based on workload.
• Managing high-volume phone calls and online booking queries.
• Informing customers of turnaround times and updating records.

Skills

Communication skills

Customer service

Team player

Tools

Kerridge

ADP

Job description

Lookers Liverpool is recruiting an experienced Service Advisor to join the Aftersales Team on site at Liverpool Vauxhall. You will be a team player with excellent communication skills, booking MOTs and servicing, and advising customers on warranty coverage.

This role offers progression opportunities within a supportive environment. The position is a permanent full-time contract, working 42 hours per week, with an OTE of up to £35,000 (basic £29,000).