Senior Service Advisor

Wessex Garages; West of England; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

22 days holiday + bank holidays

Pension scheme

Discounted car purchase programme

Cycle to Work scheme

Wellbeing support

Eye tests and flu vaccinations

Job summary

Wessex Garages is seeking a Service Advisor to create exceptional experiences for service and repair customers. The role starts at Feeder Road, Bristol and will relocate to our new Kia dealership at Cribbs Causeway, Bristol, opening Autumn 2026.

You will be the friendly face handling service, repairs, and aftersales needs with a focus on customer satisfaction. We value articulate communicators who are tech-savvy, organised, and able to balance workshop schedules with customer expectations.

Qualifications

• Experience in customer service and going above and beyond to leave a positive impression.
• Articulate, warm communicator with good IT skills.
• Ability to manage data accurately and maintain records.

Responsibilities

• Assist service and repair customers with professional, efficient service.
• Coordinate with workshop to ensure smooth vehicle movement through repairs.
• Manage computer-based jobs, invoicing and purchasing, protecting customer and company interests.
• Explain faults/repairs clearly and offer practical solutions.
• Keep customer and vehicle records up to date, including service histories.
• Upsell aftersales products/services where appropriate.
• Maintain a tidy customer database and be ready for action.

Skills

Customer service

Communication

IT literacy

Multitasking

Organised

Attention to detail

Driving licence

Tools

CRM systems

Job description

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About The Role

As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers.

This position is initially based at our current location at Feeder Road, Bristol and will relocate to our brand-new flagship Kia dealership at Cribbs Causeway, Bristol, opening in Autumn 2026. This exciting new dealership reflects our continued growth and commitment to delivering outstanding customer experiences and will provide a modern, state-of-the-art working environment.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!

What You’ll Be Doing

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
• Staying Organised: Keep the customer database updated and always ready for action!

What We’re Looking For

• Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
• Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
• Adaptability: You’re a multitasker who thrives in a busy environment.
• Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
• Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
• Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
• Full UK Driving Licence: A must for this role!

Key Information

• Working Pattern: Monday - Friday 8am to 6pm, 1 hour lunch. 1 in 3 Saturdays on a rota 8:30am to 12:30pm at 1.5x
• Salary: Competitive

Why join Wessex Garages?

Benefits

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Your wellbeing matters to us. Employees can access confidential support, guidance and resources covering mental health, wellbeing and life's challenges.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.

Please Note

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

To see all our latest vacancies, please visit www.wessexgarages.com/recruitment

Reference VAN0631