Senior Service Advisor

Dick Lovett; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company seeks a Senior Service Advisor to enhance customer service within their dealership. In this pivotal role, you will leverage your automotive experience to guide the team and improve operations while ensuring customer satisfaction and handling tasks efficiently.

Benefits

Private Medical Insurance

Rewards platform – Gym & high street discounts

Contributory Pension Scheme

Regular Pay Reviews

Life Assurance

Servicing, Parts and Accessories Discounts

Qualifications

• Experience as a Service Advisor in the automotive industry.
• Knowledge of warranty procedures advantageous.
• Positive 'can-do' attitude and teamwork skills.

Responsibilities

• Diagnose customer requirements for service and repairs.
• Support front of house workload with high standards.
• Complete Repair Orders and invoices accurately.

Skills

Customer Service

Communication

Organisational Skills

Tools

Microsoft Office

Excel

DMS systems

Job description

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Are you looking to take the next step in your automotive career? We have a fantastic opportunity to join our team as a Senior Service Advisor. This role would suit someone who has experience as a Service Advisor within the automotive industry, who is ready to take the next step into a senior role.

In this role, you will use your Service experience to diagnose customer requirements for service and repair and deliver an exceptional customer service.

• Support front of house daily workload while providing the highest standards of customer service while vehicles are with us for servicing and repairs.
• Identify and communicating any required repairs to our customers and advise of future service or repair priorities.
• Complete Repair Orders, invoices and receipts accurately.
• Working collaboratively with the Workshop Team to ensure all tasks are completed to the agreed time scales.
• Contribute to developing our CSI rating by providing the highest possible standards for our customers.
• Experience as a Service Advisor role within a franchised automotive dealership.
• Knowledge of Microsoft Office, Excel and DMS systems (CDK/Kerridge).
• Familiarity of warranty procedures would be advantageous.
• You should possess excellent communication and organisational skills, as well as a positive "can-do" attitude and be willing and able to work as part of a team.

You should be able to demonstrate that you can use your experience to guide the Service Advisors in the team, both to support their own development and improve our service to our customers.

• Private Medical Insurance
• Rewards platform – Gym & high street discounts
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts