Service Advisor / Senior Service Advisor

Lookers; Stockport; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team in Stockport. This role offers a permanent, full-time position with a competitive salary and uncapped bonuses. You will be at the forefront of customer interactions, ensuring a premium experience for clients returning for servicing and repairs. With a strong focus on training and development, you will enhance your skills while contributing to a friendly and efficient Aftersales department. If you have a passion for customer service and the automotive industry, this is an opportunity not to be missed!

Benefits

Competitive salaries with clear pay scales

Generous annual leave allowance

Colleague car plans

Cycle to work scheme

Enhanced maternity and paternity leave

Critical illness cover

Life assurance

Employee assistance programme

Discounted shopping vouchers

Free access to Smart Health GP services

Qualifications

• Previous experience in a similar role within the automotive industry is preferred.
• Excellent communication skills and ability to explain technical information clearly.

Responsibilities

• Booking MOTs and services, advising customers on warranty cover.
• Managing customer records and ensuring effective communication during services.

Skills

Customer Service

Communication Skills

Technical Knowledge

Teamwork

Education

Experience in Automotive Industry

Customer Service Experience

Tools

Kerridge (ADP)

Job description

OTE

Overview

Location: Stockport Volkswagen

Contract type: Permanent, full-time

Working hours: Mon to Fri 8am - 5.30pm, Saturday 8am to 1pm on a Rota basis

Salary: Up To £28k

We're looking for a Service Advisor to join the team here at Stockport. This role is offered on a permanent basis on a 42-hour per week contract including Saturday mornings on a rota with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand VW. This is an opportunity not to be missed!

You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.

Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT, and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.

• Booking MOTs, services, and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customer’s car is in the workshop
• Maintaining accurate customer records and updating the systems when any bookings have been made

You will have heaps of energy, a warm personality, and a real passion for delivering first-class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge, also known as ADP, would be an advantage.

For this role, you will need to be able to maintain accurate customer records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay), and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme, and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well-being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. For roles that require you to drive, a driver's licence check will also be carried out.