Senior Security Technician

Travis Perkins; Northampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Travis Perkins is looking for an experienced Senior Security Technician to join the Group Security Operations Centre in Northampton. The role involves remotely resolving technical issues with intruder alarms and CCTV systems, providing support to branch colleagues and maintaining security systems. Ideal candidates will have strong problem-solving and communication skills, with experience in security technology.

Qualifications

• Experience in a similar technical support role is desirable.
• Knowledge of intruder alarm and CCTV systems.
• Familiarity with Google Workspace products and GDPR awareness.

Responsibilities

• Troubleshoot intruder alarms and CCTV systems remotely.
• Provide technical support to colleagues and contractors.
• Document technical cases and manage false alarms.

Skills

Communication

Problem-solving

Detail-oriented

Job description

Social network you want to login/join with:

Location: Office-based - Northampton, England

Job Summary:

We are seeking an experienced Senior Security Technician to join our Group Security Operations Centre team, responsible for remotely resolving technical issues with intruder alarms and CCTV systems, as well as supporting branch colleagues, engineers, our Security Operations Centre team and contractors with technical queries.

Key Responsibilities:

Troubleshoot technical issues with intruder alarms and CCTV systems remotely

Provide technical support to branch colleagues, engineers, and contractors

Collaborate with other teams to resolve complex technical issues

Remotely maintain the intruder alarm estate of the Group

Document technical support cases and maintain accurate records

Supporting our Security Operations Centre team with technical issues

Actively managing false alarms on CCTV and Intruder Alarm systems monitored by our in-house Security Operators

Requirements:

The successful candidate will have the following:

Strong communication skills to effectively communicate with colleagues, engineers, and contractors

The ability to work under pressure

Detail-oriented with the ability to document and maintain accurate records

Ability to work well in a team and independently

Strong problem-solving skills

Training will be provided to the successful applicant, however, experience in a similar technical support role, knowledge of intruder alarm and CCTV systems (including installation and maintenance), knowledge of Google Workspace products and GDPR awareness are desirable traits.

40 hours per week (Mon-Fri, 09:00-17:00)

The successful candidate will be based in our Northampton-based office and will work closely with other members of our security team.

Due to the requirement of this role to be carried out in our Northampton-based office, our Group Security team reserves the right to take location and travel arrangements into account when reviewing applications for this position.

If you are reliable, enthusiastic and have a passion for maintaining a safe and secure environment, we want to hear from you. Apply now and join our team!