Senior Security Customer Success Engineer (Remote)

Palo Alto Networks, Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Staff Customer Success professional to guide clients after purchase, ensuring they realize ROI and value from our security solutions.

You will troubleshoot critical issues, collaborate with product and engineering, and help customers optimize their security posture while our remote, globally distributed teams work together to deliver measurable outcomes.

Qualifications

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross-functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer-facing roles is a must

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

Security Operations

Scripting (Python/JavaScript)

Linux administration

Cloud platforms (GCP AWS Azure)

Customer-facing

Cross-functional collaboration

Communication skills

Tools

SIEM

SOAR

XDR/EDR

GCP

AWS

Azure

Job description

Palo Alto Networks, Inc. is seeking a Staff Customer Success professional to guide clients after purchase, ensuring they realize ROI and value from our security solutions.

You will troubleshoot critical issues, collaborate with product and engineering, and help customers optimize their security posture while our remote, globally distributed teams work together to deliver measurable outcomes.