Senior Customer Success Engineer

Palo Alto Networks, Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Staff Customer Success professional to guide clients after purchase, ensuring they realize ROI and value from our security solutions.

You will troubleshoot critical issues, collaborate with product and engineering, and help customers optimize their security posture while our remote, globally distributed teams work together to deliver measurable outcomes.

Qualifications

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross-functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer-facing roles is a must

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

Security Operations

Scripting (Python/JavaScript)

Linux administration

Cloud platforms (GCP AWS Azure)

Customer-facing

Cross-functional collaboration

Communication skills

Tools

SIEM

SOAR

XDR/EDR

GCP

AWS

Azure

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As part of the Staff Customer Success team, you will be pivotal in supporting our clients post‑purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Key Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Required Qualifications

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use‑cases.
• Strong understanding of enterprise security and IT products, systems, and processes
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast‑paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross‑functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer‑facing roles is a must

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes